eglobalis

JULY 2, 2024

The main point here is that we are talking about NPS, but no individual metric can supply all needed information; therefore, I called this article “360 Degree Revolution” since all metrics plus data supply your organization with a much better reality check than anything else.

NPS 480

NPS Customer Feedback Net Promoter Score B2C 480

CommBox

JULY 11, 2024

In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving. It includes applications like chatbots, sentiment analysis tools, and predictive analytics.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence AI Predictive Analytics 52

Callminer

NOVEMBER 6, 2019

Here, we will cover the main ways in which data visualization can remedy such confusion along with a number of tips for choosing tools that work and maximizing their utility. ” – Melissa Perez, Will Waugh, Marketing Analytics and Why Data Visualization Matters , loyalty360.org; How Data Visualization Can Help.

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140

DMG Consulting

FEBRUARY 25, 2019

These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics. As the pace of business has accelerated, the demand for real-time speech analytics has increased. Improvements in Speed and Accuracy.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Experience Investigators

MAY 7, 2024

To help you start or fine-tune your AI strategy, let’s explore the main things customer experience leaders need to know about AI and its close companion generative AI. Predictive Analytics and Sentiment Analysis : AI algorithms can sift through vast amounts of customer data.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

Retently

AUGUST 5, 2024

The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions. People also appreciate the automation features and the analysis capabilities. The platform is user-friendly, making it easy to create and send surveys.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Hodusoft

AUGUST 29, 2024

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52