CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. In addition, customer service managers should be aware of the three main types of customer needs: functional, social, and emotional. Automated QA and sentiment analysis give leaders and agents insight into what is working and what needs improvement.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Customer Experience Matrix

OCTOBER 14, 2016

And it integrates with advertising and Web analytics data on one hand and social listening, marketing automation, and CRM on the other. Paradoxically, the main result of Datorama’s specialization is flexibility. It doesn’t currently do identity resolution to build unified customer profiles, but is moving in that direction.

Machine Learning 69

Machine Learning Sentiment Analysis Social Listening Engineering 69

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Anna Muchnik, Digital Marketing Manager at Itransition says, “Empathy and emotional intelligence are now the main differentiators when it comes to competition for employees and customers alike.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Lumoa

MARCH 12, 2023

Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning. Clarabridge offers advanced capabilities for text and speech analytics, making it possible for businesses to understand customer sentiment and identify trends.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

SurveySensum

SEPTEMBER 25, 2023

Many companies are now leveraging social listening to track keywords and brand mentions. According to a survey conducted by Meltwater , more than 61% of businesses are already employing social listening, and 80% planning to use it in the near future 3.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Retently

FEBRUARY 9, 2024

Hence, among the main areas for measuring satisfaction with customer service representatives are hold times, problem resolution effectiveness, and both knowledgeability and attitude of customer service representatives. This adds an invaluable layer of insights and offers a broader perspective on customer sentiment.

Customer Feedback 94

Customer Feedback Net Promoter Score Customer Satisfaction NPS 94

CSAT.AI

NOVEMBER 9, 2022

analyze customer interactions in real time using phrase based models and retain survey sentiment for the three most recent touches. Use social listening for additional sentiment data and to understand what your buyers are looking for. . Solutions like CSAT.AI Use What You Know for Troubleshooting and Strategy.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92