SurveySensum

APRIL 11, 2025

Lets now understand how to execute key driver analysis effectively. Best Practices To Perform Key Driver Analysis Many businesses struggle with key driver analysis mainly because they dont know where to start and which KPIs they should track. Numbers dont tell the whole story – customer sentiment does.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

InteractionMetrics

DECEMBER 10, 2024

This in turn, allows you to uncover answers to questions you might not have even thought to ask about in the ‘main’ parts of your surveys. And yet, sentiment analysis is only one piece of the puzzle and not the most actionable piece. How Do ChatGPT, Gemini, and Claude Stack Up for Text Analysis?

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52

Intercom

MAY 31, 2023

Deep learning algorithms are highly effective at processing complex and unstructured data, such as images, audio, and text, and have enabled significant advances in a wide range of applications such as natural language processing, speech recognition, and image recognition systems that include facial recognition, self-driving cars, etc.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

InteractionMetrics

JULY 10, 2023

Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. When customers give feedback through surveys and in day-to-day conversations with your company, that’s unstructured data. It depends. Tagging is tagging.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with built-in applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Let’s dive in and learn more about these VoC tools!

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52