Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. What are the two main modules of Confirmit Genius?

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

DMG Consulting

FEBRUARY 25, 2019

The main obstacle to progress for traditional quality management (QM) is that few companies can afford the resources to properly staff a traditional QM function. The future of this process is analytics-enabled QM (AQM). Speech (and text) analytics provides the benefits of surveys with none of the work for customers.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 88

VOC Unstructured Data Customer Feedback Net Promoter Score 88

SurveySensum

SEPTEMBER 25, 2023

SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. Social Media Engagement: You can gather a lot of information without even asking a single question to the customer. By monitoring social media engagement.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

NOVEMBER 27, 2023

Imagine you spend most of your time on social media apps because you love sharing pictures. Second, use tools like Text Analytics to spot feedback that’s too positive or negative. Keep an eye on social media too; it gives you a different angle on what users think beyond the app.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

SurveySensum

OCTOBER 3, 2023

Intender (Pre-Sales) Survey The main goal of the Intender (Pre-Sales) automotive customer satisfaction survey is to systematically gather feedback and insights from potential car buyers during the pre-sales phase of their journey. Which social media platforms do you primarily use for gathering information about cars and dealerships?

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

SurveySensum

SEPTEMBER 16, 2024

Open-ended question ) How likely are you to promote our app on social media? [11-point Add Follow-Up Questions: Always include a follow-up question after the main survey. SurveySensum offers a robust Text Analytics tool to provide a comprehensive view of user sentiment from your in-app surveys.

NPS 52

NPS Text Analytics Touchpoint Start-ups 52

SurveySensum

OCTOBER 7, 2024

Here’s how to do it: Clarify Your Purpose : Identify the main reason for conducting the survey. Will you use social media, email, or in-person interactions? Social Media: Useful for reaching a broad audience quickly. Start by asking yourself: What specific information do you need?

Actionable Insights 52

Actionable Insights Social Media Start-ups Text Analytics 52

SurveySensum

NOVEMBER 8, 2023

Here are the main benefits of implementing automated customer support: 24/7 customer engagement : Automated customer support systems offer 24/7 assistance. Businesses must also employ AI-enabled tools like Text Analytics to analyze the data collected from feedback and extract trends and patterns.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

NOVEMBER 26, 2024

Customer Insights and AI Capabilities Qualtrics: Qualtrics is known for its advanced analytics features for using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling. It also focuses on automating insights for faster decision-making.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

OCTOBER 24, 2023

Social Media Followers: They’ve shown an interest in your brand. Here’s how to analyze the feedback and turn it into action: Identify Patterns in User Feedback: Dive into the qualitative feedback with Text Analytics and look for common themes. Valuable Users: Those who really dive into your product.

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

SurveySensum

OCTOBER 3, 2024

Best Features AI-driven text analytics for in-depth feedback analysis. Track where your traffic comes from, whether it’s search engines, social media, direct visits, or referral sites. This allows you to take informed actions to improve your business outcomes. Price: Picreel pricing plans start at $9.99/month.

Engineering 52

Engineering Text Analytics Start-ups Net Promoter Score 52

Lumoa

AUGUST 8, 2023

Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. Examples of some open-ended questions: What were the main reasons you chose our product? This feedback helps inform how they operate going forward.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

AUGUST 10, 2023

Here’s how you can do it: Step 1: Start by collecting customer feedback from various sources such as customer surveys, online reviews, social media, and direct interactions. Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. What were the main reasons or factors that influenced your decision to stop shopping with us? Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

NOVEMBER 25, 2024

It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions. Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52