Customer Experience Matrix

MARCH 3, 2019

Informatica lays out the contrast quite nicely: they characterize MDM as limited to highly governed, structured data that delivers the “best version of the truth” about master objects (customers, products, supplier, etc.), These are not found in all CDPs, which is probably one reason Informatica selected AllSight in particular.

Unstructured Data 82

Unstructured Data Machine Learning Artificial Intelligence Government 82

SurveySensum

APRIL 11, 2025

AI-enabled key driver analysis software helps you: Centralize Data From Multiple Surveys: Platforms like SurveySensum let you automatically collect customer feedback data from numerous sources into a single, unified dashboard, thus eliminating the need for manual data entries. What is the purpose of driver analysis?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Lumoa

FEBRUARY 16, 2023

Not every customer will state explicitly what their main problem is. You’ll want to consider the main project goal as you do this. Here are three things to help analyze your VoC data. Prepare and Structure Data Unstructured data sources are pervasive in business and need to be effectively managed.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

InteractionMetrics

DECEMBER 10, 2024

This in turn, allows you to uncover answers to questions you might not have even thought to ask about in the ‘main’ parts of your surveys. All three AI toolsChatGPT, Gemini, and Claudeare capable of analyzing open-ended survey questions and other types of unstructured data.

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52

InteractionMetrics

JULY 10, 2023

Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. When customers give feedback through surveys and in day-to-day conversations with your company, that’s unstructured data. Will AI capture the nuances of the customer experience?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

VOZIQ

OCTOBER 19, 2022

Here, the approach focuses mainly on the historic data representation of customers and provides little information in decision making to boost retention initiatives. The intermediate stage involves automated and frequent data collection—both structured and unstructured data—from internal and external sources and analyzing processes offline.

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

VOZIQ

OCTOBER 19, 2022

Here, the approach focuses mainly on the historic data representation of customers and provides little information in decision making to boost retention initiatives. The intermediate stage involves automated and frequent data collection—both structured and unstructured data—from internal and external sources and analyzing processes offline.

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

Customer Experience Matrix

MAY 28, 2008

Technologists do find the subject quite fascinating, since it offers the intriguing challenge of converting unstructured data into something more useful, preferably using cool semantic technology. The main marketing application of this work has been building business and consumer profiles with information from public Web sources.

Unstructured Data 48

Unstructured Data Government Technology Technology 48

Intercom

MAY 31, 2023

Deep learning algorithms are highly effective at processing complex and unstructured data, such as images, audio, and text, and have enabled significant advances in a wide range of applications such as natural language processing, speech recognition, and image recognition systems that include facial recognition, self-driving cars, etc.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Customer Experience Matrix

MARCH 6, 2016

This is based on Infusionsoft’s learning over the past ten years that the main barriers to success with its software are small businesses not knowing what to do with it and not seeing immediate value from the efforts. It is already behind small business oriented competitors that permit custom data tables, including HubSpot and Ontraport.

Unstructured Data 54

Unstructured Data Artificial Intelligence Finance Start-ups 54

SugarCRM

MAY 3, 2021

For most companies using mediocre software, dark data can pose more risk than opportunity. But there’s light at the end of this data black hole: Artificial intelligence (AI) developers learned how to leverage unstructured data to generate predictive capabilities, helping companies utilize the unused data.

Artificial Intelligence 26

Artificial Intelligence Unstructured Data Machine Learning AI 26

SugarCRM

OCTOBER 24, 2023

Because of the data-backed content, such campaigns will likely have higher conversion rates. When used on unstructured data sets, such tools can assist data enrichment, giving your marketing and sales teams more insights into lead preferences and expectations enabling them to craft impactful messages and strategies.

CRM 26

CRM AI Invoicing Predictive Analytics 26

Steven Van Belleghem

MAY 19, 2020

The main reason is that, after one month, there is a need for reassurance of our customers as a lot of uncertainty is out there, linked to the fluctuation of investments, the evolution of the economy, the changes we have in lending (like payment holidays for mortgages, …), many transactions that we moved from the branch to the contact center, ….

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Fonolo

NOVEMBER 17, 2020

According to the State of Customer Service , customer experience leaders’ main objective will be to deliver an ‘effortless’ multi-channel experience. While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS).

Contact Center 176

Contact Center CX Social Media Omnichannel 176

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. Let’s dive in and learn more about these VoC tools!

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

Confirmit

MAY 29, 2018

Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address. A combination of the main channels below is ideal (all integrated within one solution): Web. Mobile (SMS, App). Social Media.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40