Beyond Philosophy

JANUARY 28, 2023

Vijay Patel’s sales haven’t been what he hoped, and he wondered if the problem might be targeting the wrong customers. Many organizations use databases to segment their customers based on easy-to-collect data, like demographics, industry vertical, or total annual sales. While this information is useful, it is incomplete.

Management Consulting 88

Management Consulting Sales Customer Experience 88

Beyond Philosophy

MAY 8, 2021

Colin explains that most people lie in Customer Experiences to get the sale or to avoid upsetting the customer. 26:21 We share our advice on how to manage honesty in your Customer Experience and why it is imperative. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Customer Experience 103

Customer Experience Management Consulting Customer Relationship AI 103

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Shane Goldberg – Founder and Principal at CustCore Consulting. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Beyond Philosophy

MAY 28, 2022

Moreover, these things are true whether we are talking about people in your personal life or customers on your sales reports. This week we consult Bob about how to find out if the account he manages as part of his new position trusts his company. Plus, there are many other behaviors people have that indicate they trust you.

Management Consulting 88

Management Consulting Gaming Customer Experience CX 88

Beyond Philosophy

JUNE 5, 2021

16:25 Ryan explains how the common tactics we associate with pricing (aka, sales) work on the individual level impressions. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. 26:05 We share practical advice about what you should do with this information.

Management Consulting 88

Management Consulting Customer Experience CX Sales 88

Totango

JANUARY 22, 2018

In her current role at SAP, Krista leads a global team of digital engagement professionals focused on delivering a game changing and scalable digital post-sale experience for SAP cloud customers. Manager, Partner & Customer Experience. Dante is the Manager of Partner & Customer Experience at Google Cloud. Dante Otero.

Management Consulting 79

Management Consulting Gaming Education Customer Loyalty 79

Gainsight

APRIL 26, 2019

Hires from Support or Account Management exclusively; reliant on “rock stars” May also hire from management consulting, customer domain, product or other areas. Sales Alignment. Complains about the Sales team. Deeply aligned with the Sales team. Focused on defense (e.g., saves, prevention, etc.).

Management Consulting 79

Management Consulting NPS Engineering Sales 79

Beyond Philosophy

OCTOBER 29, 2022

In fact, getting people to care about anything can be challenging, whether there is a potential sale involved or not. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Political ads are big fans of this type of marketing.

Management Consulting 88

Management Consulting Customer Experience CX Sales 88

Hodusoft

SEPTEMBER 6, 2023

No wonder, why a lot of marketing and sales professionals are not satisfied with their conversion rate. As per a recent survey , just 12 percent of marketing and sales professionals are satisfied with their lead conversion rate. Shorter sales cycle As per recent data, the average B2B sales cycle is three months.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Beyond Philosophy

MAY 7, 2022

Often, organizations use what is easiest to use, e.g., sales numbers, geo locations, delivery records, rather than all that is available. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter.

Management Consulting 78

Management Consulting Contact Center AI Customer Relationship 78

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

CX 89

CX CX Transformation Government Management Consulting 89

Gainsight

JULY 30, 2021

For a company transforming, you might hear from a management consulting firm that includes Customer Success as a part of its “playbook” for moving to a SaaS business model. NOTE that you don’t apply the same approach to Sales…]. : In this initial phase, you first hear about Customer Success. So you “agree to part ways.”

Entertainment 59

Entertainment Management Consulting Education Start-ups 59

Beyond Philosophy

AUGUST 3, 2023

For example, when I was in corporate life, I set my sights on becoming what was at that point called a general manager. I was in sales then, so I knew I needed to learn some new skills before I got there. Don’t get me wrong; sales skills are essential and in high demand. I planned my route, and it worked! Click here.

Sales 78

Sales Social Media Management Consulting Start-ups 78

Gainsight

FEBRUARY 9, 2022

While they don’t need to have worked in management consulting, the skillset they need is that of a “Consultant.” As such, I’d recommend Sales continuing to own renewals at this stage. As such, I’d recommend Sales continuing to own renewals at this stage. management consulting). underneath them.

Engineering 52

Engineering Management Consulting Sales NPS 52

Beyond Philosophy

NOVEMBER 9, 2023

Statistic #1: Gallup Analytics says companies that apply the principles of behavioral economics can outperform their competition by 85% in sales growth and more than 25% in gross margins. You can skip acquisition, proving your trust, and onboarding, making it a more accessible sale for the company. This supports the last one, too.

Customer Satisfaction 78

Customer Satisfaction Customer Retention Customer Acquisition Management Consulting 78

Beyond Philosophy

JANUARY 19, 2023

For example, some consultants say that during a sales call, when the prospect switches from talking about what you do to what they do, it indicates that they are making a mental switch to the purchasing process. We had a sales training about getting through Death Valley in my corporate days. For some, it was. Click here.

Finance 78

Finance Start-ups Management Consulting Gaming 78

Beyond Philosophy

DECEMBER 8, 2021

Earned Growth Rate separates referral growth from the other growth strategies organizations implement, that can include acquisitions, sales and marketing, or new store locations, among others. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Net Promoter Score 60

Net Promoter Score NPS Management Consulting Customer Experience 60

Totango

JANUARY 22, 2018

In her current role at SAP, Krista leads a global team of digital engagement professionals focused on delivering a game changing and scalable digital post-sale experience for SAP cloud customers. Manager, Partner & Customer Experience. Dante is the Manager of Partner & Customer Experience at Google Cloud. Dante Otero.

Management Consulting 48

Management Consulting Gaming Education Customer Loyalty 48

Gainsight

MARCH 1, 2024

Whether that’s in partnership with Sales or on their own, CS will have to own a number. Initially, as a Management Consultant, I steered clients towards strategic decisions. CS can be under Operations, Sales, or other departments—but it really deserves its own seat at the table separate from others.

Artificial Intelligence 59

Artificial Intelligence Management Consulting Technology Technology 59

Gainsight

APRIL 12, 2022

Utilize Consulting Experts. Outside consulting firms can be extremely helpful in bringing objectivity to change management initiatives. When there is a need to align pre-and post-sales teams to drive top-line annual recurring revenue (ARR) flow, coaching firms can help define cross-functional team playbooks.

Customer Journey Map 52

Customer Journey Map Management Consulting Start-ups B2B 52

1 to 1

MAY 7, 2013

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Customer Experience 51

Customer Experience Social Media CRM Voice of the Customer 51

Customer Bliss

JULY 4, 2017

In his prior role as a management consultant, Mark led engagements with senior executives in banking, insurance and employee benefits, IT integration, Internet start-ups, promotional packaging, software, manufacturing, commercial real estate, office and technology supplies, systems furniture and others.

CX 57

CX Net Promoter Score Real Estate Manufacturing 57

ClientSuccess

AUGUST 17, 2019

As a management consulting and training organization, SuccessHACKER deals in all things post-sales. They are well known for their SuccessCOACHING training program, which is entirely focused on education and enablement of post-sales teams. . SuccessHACKER was born out of an idea that still hasn’t come into fruition.

Education 41

Education Start-ups Management Consulting Sales 41

1 to 1

JUNE 13, 2013

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Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

1 to 1

JUNE 11, 2013

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Customer Experience 44

Customer Experience Social Media CRM Voice of the Customer 44

1 to 1

MAY 5, 2013

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Entertainment 42

Entertainment Sports Social Media CRM 42

Qualtrics

OCTOBER 10, 2019

Customer success is the perfect intersection across strategy, product, and sales. This is a critical component for every SaaS organization, today given the change in licensing model and sales motion vs the traditional enterprise software. Be it interaction with a customer, sales, product, etc.,

Management Consulting 33

Management Consulting B2B Sales Start-ups 33

Customer Bliss

MARCH 28, 2019

In my conversation with Allison Pickens, the Chief Operating Officer at Gainsight , a customer success SaaS organization, you’ll hear how her background in strategy and management consulting, and investment banking, allowed her to thrive in her current position.

Management Consulting 52

Management Consulting Start-ups CX Engineering 52

1 to 1

JUNE 11, 2013

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Social Media 37

Social Media CRM Voice of the Customer Customer Loyalty 37

1 to 1

MAY 2, 2013

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Social Media 39

Social Media Touchpoint CRM Gaming 39

1 to 1

MAY 3, 2013

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Social Media 37

Social Media CRM Healthcare Voice of the Customer 37

Lumoa

APRIL 24, 2018

Mike Wittenstein Management Consultant and Managing Partner at Storyminers. Being social drives engagement; engagement drives loyalty and advocacy; and both correlate directly to increased sales." And are you able to concretize your actions and finally monitor the impact of those actions on the customer experience?

NPS 126

NPS CX Net Promoter Score Close the Loop 126

CSM Practice

DECEMBER 29, 2020

I’m Diane Diane Hanson, management consultant, and with me is Christine Salvo, therapist, certified mediator, and certified hypnotherapist. Do you have a sales deal that stuck that we can introduce you to someone? Diane Hansen: (00:28) This is business therapy. Is there anything else that we can do to help?

Start-ups 98

Start-ups Retail Technology Technology 98

Qualtrics

DECEMBER 20, 2018

That piqued my interest enough that I pushed myself to go get some real-life business skills by pursuing an MBA and then putting them to use in Management Consulting roles focused on the Tech industry. Best of all, I love the ability to interact and learn from such a wide variety of people on a daily basis.

Engineering 34

Engineering Business Administration Management Consulting Touchpoint 34

SugarCRM

JUNE 26, 2019

Below you’ll find 15 reasons why we love Sugar featuring some of our employees from sales, professional services, development, support, and marketing. SMBs that want sales, service, and a custom module to manage events? Normally you would hear this from sales, but not marketing. Seth Howell, Client Manager.

Sales 20

Sales CRM Management Consulting Innovation 20

Qualtrics

DECEMBER 20, 2018

That piqued my interest enough that I pushed myself to go get some real-life business skills by pursuing an MBA and then putting them to use in Management Consulting roles focused on the Tech industry. Best of all, I love the ability to interact and learn from such a wide variety of people on a daily basis.

Engineering 20

Engineering Business Administration Management Consulting Touchpoint 20

Beyond Philosophy

SEPTEMBER 10, 2022

23:56 Zhecho shares another example from a luxury store in California that measured the brain activity of an employee while managing the emotional experience and how it resulted in more sales for the store. 27:51 Ryan shares his experience with managing emotions and shares his advice for how to apply this in a real world experience.

Finance 68

Finance Healthcare Management Consulting Start-ups 68