Shep Hyken

DECEMBER 28, 2021

How Leaders, Managers, and Staff Can Stay Effective During Unpleasant Conversations. Shep Hyken interviews Rebecca Morgan, an international speaker, management consultant, and bestselling author. They discuss what leaders and managers can do to help customer service staff manage upset customers and avoid issues in the future.

Management Consulting 69

Management Consulting Social Media Customer Service Customer Experience 69

Beyond Philosophy

OCTOBER 26, 2023

I saw a social media post that highlighted this a while back. No one is getting together somewhere in South Dakota to celebrate being a Hanes customer, nor do they name-drop their undershirt brand on social media or to a prospective mate. For example, Ferrari has a lot of Lifestyle Value for many car enthusiasts.

Social Media 88

Social Media Sports Start-ups Management Consulting 88

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Dan Gingiss – Keynote Speaker, Trainer, CX Coach, Content Creator, Marketing Consultant, Author.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Beyond Philosophy

JANUARY 19, 2022

Some say it will combine social media and virtual reality (VR), like a more complex VR chat. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. The metaverse. It is supposed to be a digital world. Others are confused by what it is and what it means.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

Beyond Philosophy

JANUARY 30, 2021

The bottom line is whether it’s face-to-face, on the phone, digitally, or through social media, people take in information and form an impression based on it. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on Linkedin and Twitter.

Social Media 78

Social Media Management Consulting Retail Engineering 78

Beyond Philosophy

MARCH 19, 2022

Social media has brought us a lot of things, but key among them is the “Influencer.” The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on LinkedIn and Twitter.

Sports 12

Sports Social Media Management Consulting CX 12

Beyond Philosophy

FEBRUARY 11, 2019

My company, Beyond Philosophy was named as one of the Best Management Consultancy firms in the UK by the Financial Times. When I started my global Customer Experience consultancy in 2002, I had not been a consultant. Over the years, I built up a profile on social media. I was surprised and honored.

CX 83

CX Social Media Start-ups Management Consulting 83

1 to 1

MAY 7, 2013

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Customer Experience 51

Customer Experience Social Media CRM Voice of the Customer 51

1 to 1

JUNE 11, 2013

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Customer Experience 44

Customer Experience Social Media CRM Voice of the Customer 44

1 to 1

JUNE 11, 2013

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Social Media 37

Social Media CRM Voice of the Customer Customer Loyalty 37

1 to 1

MAY 5, 2013

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Entertainment 42

Entertainment Sports Social Media CRM 42

Beyond Philosophy

AUGUST 3, 2023

Social media and AI are also great tools, and knowing how to use them is essential. Beyond Philosophy has been recognized by the Financial Times as the leading management consultancy for four years. However, today’s workers need a mix of classic areas that business schools like and some of the latest tools.

Social Media 78

Social Media Sales Management Consulting Start-ups 78

1 to 1

JUNE 13, 2013

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Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

1 to 1

MAY 2, 2013

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Social Media 39

Social Media Touchpoint CRM Gaming 39

Hodusoft

SEPTEMBER 6, 2023

This statement by renowned management consultant and academic Mohanbir Sawhney is extremely relevant in this context. When qualified leads get the right solution for their problems, they are also more likely to stick with the brand for a long time.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

1 to 1

MAY 3, 2013

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Social Media 37

Social Media CRM Healthcare Voice of the Customer 37

ProProfs

FEBRUARY 15, 2022

Top eLearning companies provide great service to training companies, enterprises, and training managers with their eLearning development solutions. learning management systems. project managers. consulting & coaching. These solutions include: eLearning authoring tools. online courses and templates. training videos.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. As one of our users explained it: “It’s not enough to just choose a good solution. And in x short days, five of them will be at SugarConnection Boston.

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

Beyond Philosophy

MARCH 20, 2020

We had some good news, which is that Beyond Philosophy has been recognized as one of the best management consultancies by Financial Times for the second year in a row. Financial Times ask people in business about who should be on the list, and because we do a lot of social media, people remembered us.

Construction 171

Construction Social Media Management Consulting Start-ups 171

Hodusoft

DECEMBER 11, 2024

To paraphrase noted management consultant Geoffrey Moore, without metrics companies are blind and deaf, wandering out onto the web like deer on a freeway. Lack of CX Metrics Programs Just as CX programs and initiatives are important, CX metrics programs are equally important for the success of the initiatives.

AI 52

AI CX Contact Center Omnichannel 52