Sprinklr
AUGUST 12, 2021
The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. The enterprise that does not innovate ages and declines, and in a period of rapid change such as the present, the decline will be fast” – Peter Drucker, renowned management consultant, educator, and author.
Beyond Philosophy
OCTOBER 15, 2022
It looks at the typical customer journey touchpoints and how much value do each of those drive. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. In the book, Dobrev shares research about AI. Follow Colin on LinkedIn and Twitter.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
JANUARY 19, 2022
Don’t miss CXN Live: Voice of the Customer 2022 for more great ideas on leveraging customer feedback to e nhance customer understanding, optimize key touchpoints, identify friction points, and drive culture change. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.
Customer Bliss
SEPTEMBER 5, 2017
Over the last 15 years Damian has worked in management consultancy and large corporates in the areas of financial services, utilities, higher education and human services. Bring about touchpoints meaningfully. The job description was about 1 page and the general ideas pretty simple: “improve the customer experience.”
Kerry Bodine
MAY 8, 2016
It has crept insidiously into our organizations, seducing managers into making safe decisions. We even celebrate this fear with a well-known adage: “Nobody every got fired for hiring [insert traditional management consulting firm of your choice].”. Specifically, organizations harbor an irrational fear of design. Dare to do it!
Kerry Bodine
OCTOBER 12, 2016
This post originally appeared in my regular column in Touchpoint Journal , published by the Service Design Network. And, of course, we’ve seen tech giants, management consulting firms, and even financial services companies gobbling up UX and service design firms. We howled didn’t have “a seat at the table.”
Kerry Bodine
OCTOBER 12, 2016
And, of course, we’ve seen tech giants, management consulting firms, and even financial services companies gobbling up UX and service design firms. This post originally appeared in my regular column in Touchpoint Journal , published by the Service Design Network. IBM has built the largest internal design team on the planet.
Expert insights. Personalized for you.
111 
Let's personalize your content