TeamSupport

APRIL 23, 2024

Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. The adoption of TeamSupport’s technology offers numerous benefits for manufacturing companies. For companies operating in the manufacturing industry, communication across time zones is imperative.

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Manufacturing Technology Technology Predictive Analytics 52

Zendesk

MARCH 24, 2023

There has been plenty for the manufacturing industry to be concerned about in recent times. Despite the challenges, the manufacturing industry continued to grow in 2022. Only those manufacturers that continue to adapt will thrive, and AI plays a major role in revolutionizing operations. And yet, there are causes for optimism.

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Manufacturing AI Machine Learning Healthcare 98

Customer Think

NOVEMBER 30, 2023

Introduction The manufacturing sector has had its CX challenges as the world came out of the pandemic with supply chain issues exacerbating the problem further. Though CX has become very important to this sector especially as branded manufacturers forward-integrate into direct business-to-consumer models, it has been stagnant at best.

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Manufacturing CX Omnichannel Customer Experience 59

SugarCRM

SEPTEMBER 24, 2024

The cornerstone of carrying business today, especially in manufacturing, is the ability to foster collaboration across teams, departments, and even across the supply chain. As such, collaborative manufacturing became a central theme in modern manufacturing, powered by CRM tools. Here’s where CRM tools enter the scenario.

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Manufacturing CRM Innovation Sales 26

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools? user/month 4.4

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Customer Think

APRIL 11, 2023

Now, I’m turning to the related field of manufacturing. Many manufacturing companies also offer distribution, so make sure to review that post, too. Last week I spoke about how to get distribution executives to care about customer experience (CX).

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Manufacturing CX Customer Experience 64

Zendesk

MAY 24, 2023

It’s fair to say the manufacturing industry is on the fast track to digital transformation. It’s no surprise that manufacturers are looking for ways to cut costs while still maintaining quality. Here are four ways manufacturers are using AI in customer support and seeing big results.

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SugarCRM

AUGUST 27, 2024

The manufacturing landscape is both competitive and dynamic. For decades, manufacturers struggled to anticipate demands, better manage resources, and ensure streamlined operations to meet customer expectations and remain relevant and profitable. Besides, analytics based on CRM data can also offer insights into demand forecasting.

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Manufacturing CRM ML Predictive Analytics 26

TeamSupport

APRIL 11, 2024

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This is where TeamSupport’s unique features come into play.

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Manufacturing Social Media Customer Satisfaction Technology 40

Zendesk

MAY 9, 2023

It’s fair to say the manufacturing industry is on the fast track to digital transformation. It’s no surprise that manufacturers are looking for ways to cut costs while still maintaining quality. Here are four ways manufacturers are using AI in customer support and seeing big results.

Manufacturing 52

Manufacturing AI Artificial Intelligence Invoicing 52

eglobalis

NOVEMBER 19, 2024

Creating Next-Generation Robotics for Manufacturing AI is advancing robotics by enabling machines to learn and adapt autonomously. FANUC, a Japanese robotics manufacturer, designs AI-powered robotic arms that adapt to variable tasks, improving efficiency in assembly lines.

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B2B Agriculture CX AI 310

Customer Think

AUGUST 6, 2021

Hefty interest in customization, expanding client expectations, the intricacy of the worldwide supply chain, and other numerous difficulties urge manufacturers to find reliable, new, and more creative approaches to endure in the race.

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Manufacturing Technology Technology 113

Zendesk

JUNE 29, 2023

According to research, 66 percent of manufacturers are planning to launch their own e-commerce operations within the next two years. To anyone familiar with well-worn manufacturing go-to-market strategies, this may come as a surprise. Why wouldn’t a manufacturer want a piece of that action? Times are changing. and it’s working.

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Manufacturing E-commerce AI Sentiment Analysis 52

SugarCRM

JULY 23, 2024

Especially in industries like manufacturing, where sales cycles are long , and operations can get complex, front and back offices operate on separate systems and tools, the lack of tech-savvy salespeople can leave marks on each interaction’s success.

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Manufacturing CRM Sales Customer Expectations 26

SugarCRM

JUNE 27, 2024

What we'll Cover: The Manufacturing Industry: Taking a Look Under the Hood According to our most recent survey , 59% of manufacturing enterprises struggle with the lack of accurate data in manufacturing demand forecasting with 37% having difficulty integrating data from multiple sources.

Manufacturing 26

Manufacturing CRM Predictive Analytics Sales 26

SugarCRM

MARCH 26, 2024

On this episode of the Fuel Growth podcast series, my co-host Lizzy and I got to sit down with Paul Black , co-founder and CEO of sales-i , the leading sales intelligence software company for manufacturing and distribution companies worldwide. But once again, it’s an opportunity for the manufacturers to sell direct.

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Manufacturing Sales Start-ups Technology 34

SugarCRM

JULY 4, 2024

Sales in manufacturing are incredibly complex. Despite these challenges, CRM tools can help manufacturers quickly overcome these bottlenecks, streamline sales processes, and improve cross-departmental collaboration. More often than not, they involve long lead times, custom orders, and multiple approvals along the way.

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Manufacturing CRM Sales Predictive Analytics 26

SugarCRM

MARCH 12, 2024

Because of shifting global dynamics, modern manufacturers are being pushed to accelerate their digital transformation initiatives. And the manufacturing industry, just like all other sectors, has pivoted its businesses to ride out the challenging environment.

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Manufacturing CX CRM Artificial Intelligence 26

SugarCRM

MAY 21, 2024

The manufacturing industry may involve some of the most complex processes in multiple areas, from raw material management to the supply chain to resources and technology. All these areas need a precise balance, which helps manufacturers ensure better resilience in the face of unexpected market conditions and shifts.

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Manufacturing Predictive Analytics CRM Sales 26

SugarCRM

JUNE 6, 2023

Since we have numerous clients in the Manufacturing industry in our portfolio, we pride ourselves on meeting even the most exigent standards and needs that companies in this vertical might have. When thinking about what challenges you should aim to overcome with a CRM tool, most companies in the manufacturing sector named the following: 1.

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Manufacturing CRM Finance Sales 26

SugarCRM

APRIL 12, 2022

The manufacturing industry makes no exception. When you are a leading global manufacturer of packing materials and fine paper, like Neenah , working directly with hundreds of corporate customers across 80 countries, you must take the step forward to digitalization to increase productivity, decrease costs, and withstand future disruptions.

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SugarCRM

APRIL 16, 2024

As such, manufacturing enterprises are now facing new challenges in managing and navigating dynamic markets. How can CRM solutions help manufacturers and wholesale distributors navigate complex markets and new challenges? Customer requirements are dynamic, and so should manufacturers’ inventory. We’ll cover the topic below.

Manufacturing 26

Manufacturing CRM Transportation Predictive Analytics 26

ECXO

MAY 19, 2024

With experience in manufacturing and previous roles in companies that sell directly to consumers, Irina Mostovaya, a Customer Experience Specialist from Finland, shares the lessons learned from operating in B2B CX. In this episode, we explore how to succeed with B2B CX.

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CX B2B Manufacturing Customer Experience 338

Customer Think

JULY 23, 2021

The global manufacturing sector, much like most other industries in the world, has been deeply impacted by the rapid advancement of technology. So rapid has been this change that the industry is already on the verge of Industry 5.0. Remember when everyone was talking about Industry 4.0? Seems just like yesterday, doesn’t it?

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Manufacturing Technology Technology 64

SugarCRM

MARCH 26, 2024

On this episode of the Fuel Growth podcast series, my co-host Lizzy and I got to sit down with Paul Black , co-founder and CEO of sales-i , the leading sales intelligence software company for manufacturing and distribution companies worldwide. But once again, it’s an opportunity for the manufacturers to sell direct.

Manufacturing 26

Manufacturing Sales Start-ups Technology 26

Zendesk

MAY 9, 2023

The post How to use AI to reduce service costs in manufacturing appeared first on Zendesk.

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Manufacturing AI 52

Futurelab

JULY 12, 2024

Last week we talked about manufacturers who have to disperse their customer experience standards to the vast network of importers, distributors, and other retail partners. Understanding what moments in their journeys are so crucial you simply CANNOT mess them up is mission critical for any CX manager in a B2B organisation or manufacturer.

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Manufacturing Construction B2B Retail 157

SugarCRM

MARCH 28, 2024

For enterprises across manufacturing, where sales cycles are complex and customer journeys are long, it is especially critical to develop clear sales and customer engagement strategies to thrive and build long-term success. How can CRMs help manufacturing companies develop cohesive and effective sales and customer engagement strategies?

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Manufacturing CRM Sales Sentiment Analysis 26

ECXO

JUNE 19, 2024

Experts are needed to validate and refine AI-generated concepts, ensuring they are manufacturable and align with user expectations. For example, industrial designers often need to refine AI outputs using image-editing software to address practical considerations like manufacturability and usability.

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AI Customer Experience Legal Manufacturing 378

SugarCRM

MAY 11, 2023

The manufacturing sector is not only riding but embracing this new age wave of digital transformation. In this article, we will explore a few of the top ways companies are using CRM solutions to revolutionize the manufacturing sector. Top 8 Ways Manufacturers are Using CRM to Revolutionize Their Industry 1.

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Manufacturing CRM Construction Sales 26

SugarCRM

DECEMBER 5, 2023

Welcome to the first part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. For manufacturers, lead nurturing is an important part of maintaining a sales pipeline because it helps you nudge your leads closer to taking the next step toward becoming a customer.

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Manufacturing Sales CRM Touchpoint 26

eglobalis

AUGUST 13, 2024

The company is also a significant player in the B2B sector, providing solutions in areas like semiconductor manufacturing, display technology, and enterprise IT services. The combination of glass, metal, and advanced manufacturing techniques results in aesthetically pleasing and durable products.

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CX Innovation Manufacturing Technology 445

SugarCRM

FEBRUARY 15, 2024

The past few years have proven to be a major crucible for manufacturers worldwide, and the UK has not been exempt from these challenges. However, in the face of adversity, the manufacturing sector has displayed remarkable resilience. CRM software, for example, is helping companies choose which product investments to make.

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Manufacturing CRM Artificial Intelligence AI 26

SugarCRM

JUNE 2, 2022

One of the effects of the Covid-19 outbreak has been accelerating manufacturers’ digital transformation initiatives. The manufacturing industry has pivoted its businesses to ride out the challenging environment. Many manufacturers are still wrangling ERP systems with limited functionality. Advantages of Digital Transformation.

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Manufacturing CX Artificial Intelligence CRM 26

SugarCRM

JUNE 22, 2023

Embracing The Wave of Change With distribution channels and sales models in flux, manufacturers recognize the importance of building relationships with their customers. The advent of IoT is creating new opportunities to incorporate this technology with CRM in the manufacturing sector.

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Manufacturing CRM Data Mining Omnichannel 26

SugarCRM

DECEMBER 7, 2023

Welcome to the second part of our four-part series, Mastering Sales ROI in Manufacturing: A SugarCRM Guide. Sales Forecasting: What Is It and Why It Matters for Manufacturing Enterprises? Manufacturing enterprises face different challenges than traditional retailers. So, buckle up, and let’s get started!

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Manufacturing Sales Predictive Analytics CRM 26

ECXO

AUGUST 15, 2023

The concept of digital twins first came about in manufacturing in the early 2000s, where simulations of manufacturing systems, machines, and processes are created for the purposes of predictive maintenance or quality control.

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Manufacturing Artificial Intelligence Legal Machine Learning 294