SugarCRM
AUGUST 19, 2020
Solomon : As a customer experience consultant and customer service turnaround expert , I get a lot of requests from companies that want to become “the Ritz-Carlton of banking” or “the Ritz-Carlton of aircraft parts manufacturing.” You go above and beyond to help a company, including going in hands-on as an undercover mystery shopper. .
Callminer
SEPTEMBER 5, 2017
Angela Megasko is CEO and President of Market Viewpoint, LLC , a market research firm specializing in mystery shopping. As the “Jane Bond” of the mystery shopping world, Angela helps clients ‘see their business through their customers’ eyes.’. These can run the business easily upwards of $30 an hour. Angela Megasko.
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InteractionMetrics
APRIL 16, 2024
For instance, if you are in manufacturing, your distributors may cite a very different list of competitors than your OEMs do. Competitors: Use interviews, surveys, and focus groups to research who your customers consider your competitors to be. Also, determine if this varies by customer type.
CX Journey
JULY 19, 2016
The concept can easily be generalized beyond manufacturing; the essence of genchi genbutsu is simply this: optimal decision-making requires that you physically go to the relevant place ( gemba ) to observe the relevant objects (genbutsu) yourself. Shopping" can be calling your customer support line or your reception/main office line.
SurveySensum
JULY 14, 2020
in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. LinkedIn : [link] /. Website : [link].
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