eglobalis

FEBRUARY 3, 2025

Example: A manufacturing company using Salesforce Einstein saw a 25% increase in customer engagement by delivering personalized product recommendations based on past purchases and browsing behaviour. For example, a manufacturing client of SAP reduced downtime by 20% by leveraging predictive maintenance insights.

B2B 421

B2B AI Predictive Analytics Sentiment Analysis 421

eglobalis

MARCH 30, 2025

For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. Beyond call centers , text analytics is helping firms decode sentiment across channels.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

PeopleMetrics

MARCH 13, 2015

In our research into customer-centric culture , we''ve uncovered one cultural dimension that supports Employee Engagement and customer Net Promoter Scores more than any other. Communication is core to customer centricity. It also happens to be the one dimension that is most challenging to fix. The World of Work is Changing.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

SurveySensum

APRIL 28, 2025

There are countless other computing device manufacturers. A well-rounded VoC program leverages multiple channels, including: Direct Feedback Surveys (Net Promoter Score, Customer Satisfaction Score, etc.) Key metrics to track: Net Promoter Score : Measures customer loyalty. For instance, Apple.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Execs In The Know

MAY 4, 2023

The brand specializes in designing and manufacturing high-quality bicycles for children. So, while loyalty and service have always been at the core of the brand, we knew we needed to get post-purchase behavior, word of mouth, and Net Promoter Score (NPS) right.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

InteractionMetrics

JANUARY 16, 2020

For instance, many of us equate service and manufacturing quality with the Japanese Kaizen principle ‘strive for never-ending improvement’. For example, if you’re already spending on costly staff along with software like CRM, knowledge management, and text analytics you want to know that you’re using those resources wisely.

Customer Experience 52

Customer Experience Net Promoter Score Text Analytics Manufacturing 52