eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Instead of explicitly asking How do you feel?,

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

APRIL 28, 2025

There are countless other computing device manufacturers. Select the Right Data Collection Methods: One Size Doesnt Fit All Gathering feedback isnt just about sending surveys. A well-rounded VoC program leverages multiple channels, including: Direct Feedback Surveys (Net Promoter Score, Customer Satisfaction Score, etc.)

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. Best For Mid-sized to enterprise-level B2B companies in tech, manufacturing, and CPG aiming to grow accounts and reduce churn. vs. Qualtrics 8.7).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Intercom

APRIL 20, 2023

But if you’re with a manufacturing company, you look at that and say, “What’s my equivalent to a friendly greeting?” In the book, I have four recurring case studies: Dow, the large chemical manufacturer that has done an amazing job at accelerating its customer experience maturity. And B2B2C is even rarer.

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52