SugarCRM

MARCH 28, 2024

For enterprises across manufacturing, where sales cycles are complex and customer journeys are long, it is especially critical to develop clear sales and customer engagement strategies to thrive and build long-term success. How can CRMs help manufacturing companies develop cohesive and effective sales and customer engagement strategies?

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. Learn why analytics matter for manufacturing enterprises, how to properly leverage analytics to secure a better market position, and the tools you need to achieve it. In the business world, knowledge is power. Through data.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. But for all the advanced features manufacturers pack into phones, the touchscreen keyboard refuses to be tamed.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

DECEMBER 29, 2021

Let’s consider a chocolate manufacturing company. Text and Sentiment Analysis. SurveySensum also offers AI-enabled Text and Sentiment Analysis that automatically extracts customer emotions and quantitative data from unprocessed, qualitative information in order to discover patterns and trends within the text.

Sentiment Analysis 52

Sentiment Analysis Manufacturing NPS Education 52

C3Centricity

SEPTEMBER 24, 2017

The largest food manufacturers are trying to compete by lowering “bad” ingredients and increasing “good” ingredients in their mass-produced brands. Beverage manufacturers are getting into entertainment in a big way. Coming from one of the largest global cigarette manufacturers, this is huge!

Technology 48

Technology Technology Manufacturing Transportation 48

CSAT.AI

DECEMBER 5, 2018

Redesigning a faulty part or sourcing a new manufacturer eliminates a problem permanently for the customer and the company. The post QA Goals to Save Money in Contact Centers appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Improve Efficiency.

Contact Center 52

Contact Center Social Media Sentiment Analysis Manufacturing 52

eglobalis

DECEMBER 17, 2024

Instead, dynamic alternatives such as Customer Effort Score (CES) , real-time sentiment analysis, and advanced AI-powered analytics offer deeper insights into customer behaviours. Integrating sentiment analysis for empathetic responses. AI unlocks value by: Automating common inquiries, reducing response times.

AI 372

AI CX Sentiment Analysis Net Promoter Score 372

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. Best Features Create any type of survey including CSI, SSI, NPS, etc. Pros It is easy to use.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

SEPTEMBER 19, 2022

Do you know how GoPro, the action camera manufacturer manages to nail customer experience with each new product release? There are countless other computing device manufacturers. There is too much data to analyze manually, so the best alternative available is, text and sentiment analysis. . For instance, Apple.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

SurveySensum

JUNE 19, 2023

Both companies manufacture cookies of different flavors. So you need to stay proactive by implementing regular check-ins, sending post-purchase surveys, and using sentiment analysis tools to understand how your customers feel and spot areas where you can make things even better.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

FEBRUARY 24, 2023

Whether you’re a dealership, a car manufacturer, or a service center, the insights and tips shared in this blog can help you enhance the customer experience and drive long-term success. So, let’s get started! It’s crucial to listen to your customers and analyze their feedback thoroughly.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

SEPTEMBER 25, 2024

Manufacturer Website Evaluation Study. With it, you can launch surveys based on templates that have been customized for your needs, and can make sure that every team member only sees the data that they need to know about, while its AI-powered text and sentiment analysis turns feedback into valuable insights.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SugarCRM

SEPTEMBER 23, 2019

Its developers and technology experts have extensive track records in implementing and configuring Sugar for companies in a wide array of industries — medical, manufacturing, nonprofit, financial and more. MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement.

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

1 to 1

JUNE 10, 2022

CS: Let’s talk about Hendrick winning the highest sentiment and visibility score. How did you take a customer insight from a sentiment analysis tool and act on it? Did we hit the manufacturer objectives? People are looking at manufacturer websites. Could you give me an example of how you did that?

Manufacturing 26

Manufacturing Sentiment Analysis Touchpoint Retail 26

eglobalis

JANUARY 13, 2025

For example, an Asian electronics manufacturer deployed Einstein Chatbot to handle customer queries about product specifications. A Japanese manufacturing giant used predictive maintenance to reduce equipment downtime by 35%. To leverage sentiment analysis effectively, businesses must integrate AI with customer feedback mechanisms.

AI 433

AI Predictive Analytics Sentiment Analysis E-commerce 433

eglobalis

JANUARY 20, 2025

Additionally, implementing customer listening programs, such as online surveys and sentiment analysis via social media, allows companies to capture real-time feedback. Businesses should consider implementing circular economy practices, such as offering recycling programs or re-manufactured products.

B2B 448

B2B Predictive Analytics AI Innovation 448

SugarCRM

DECEMBER 17, 2024

Features like case management, bug tracking, intelligent lead prioritization, revenue intelligence, generative AI, sentiment analysis, chat and chatbot capabilities are also included. Read Nucleus Research’s: Why Manufacturers Choose SugarCRM Analyst Report. Ready to discover other reasons why companies choose SugarCRM?

Compliance 26

Compliance CRM ML Finance 26