eglobalis

MARCH 30, 2025

This approach harvests unstructured data call center transcripts, chat logs, emails, social media posts, online reviewsand automatically gauges whether the sentiment is positive, negative, or neutral. Instead of explicitly asking How do you feel?, AI can infer customer sentiment from what theyre already saying or writing.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SugarCRM

OCTOBER 15, 2019

Technology is revolutionizing the way manufacturers run businesses day-to-day in the digital era. The intelligent coupling of IoT and CRM have the ability to help manufacturers elevate customer experiences by enhancing efficiency and heightening visibility. Let’s look at the impact of IoT and CRM on manufacturing companies.

Manufacturing 33

Manufacturing CRM Unstructured Data Predictive Analytics 33

Customer Experience Matrix

OCTOBER 29, 2017

its phone clients sell many more products than text; it has a smattering of clients in financial services and manufacturing; and it has corporate offices in Dubai and headquarters in the Netherlands. Its architecture spans what I usually call the data, decision, and delivery layers, although Flytxt uses different language.

Unstructured Data 84

Unstructured Data Machine Learning Manufacturing Touchpoint 84

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking is not a new concept; in fact, Xerox first began the practice in 1979 to analyze unit production costs in manufacturing operations. The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before. Manual data collection.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

APRIL 28, 2025

There are countless other computing device manufacturers. Leverage AI-powered analytics to uncover deeper insights from structured and unstructured data. If thoroughly analyzed, VoC data can give a business powerful insights into how it can improve its services and product experiences. For instance, Apple. Wrapping Up!

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Lightico

SEPTEMBER 11, 2023

Despite the potential benefits of digitizing these steps, many captive lenders still rely on complex semi-digital or completely manual procedures, which can ultimately impact not only the lender’s brand but also the manufacturer’s reputation.

Finance 52

Finance Compliance Unstructured Data Manufacturing 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. Best For Mid-sized to enterprise-level B2B companies in tech, manufacturing, and CPG aiming to grow accounts and reduce churn. vs. Qualtrics 8.7).

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40