Uniphore

SEPTEMBER 9, 2021

Army is utilizing AI to enhance the technology development of unmanned aircraft and wearable devices. A collaboration with the University of Maryland will combine computer science, engineering and robotics to increase battlefield and search-and-rescue operation capabilities. Defense and Military. Enhancing AI Capabilities.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Customer Bliss

JULY 3, 2018

In today’s episode, I speak with Greg Derwart , Managing Director, Administration & Customer Experience at Maryland Department of Commerce. Its function is to also increase Maryland’s attractiveness as a place to do business. He serves as Managing Director for the Maryland Department of Commerce.

Government 48

Government Customer Experience Management Customer Experience Start-ups 48

Fonolo

FEBRUARY 14, 2019

In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. Voice-Powered Technology (VPT). A drop in agent productivity or performance is one tell-tale sign of burnout. The Top Contact Center Trends to Watch in 2019.

Contact Center 80

Contact Center Artificial Intelligence Social Media Touchpoint 80

Intercom, Inc.

MAY 17, 2018

We looked at 1,500 students during their first year as freshmen at University of Maryland, Baltimore. This is the difference between what I call supply-side innovation, “I have this technology, what job can it do?” The same technology powers that, but it’s used in a different way. He has seven projects open.

Start-ups 202

Start-ups Innovation Technology Technology 202

Customer Bliss

JULY 4, 2017

Mark leads the client experience efforts at Sandy Spring Bank, the oldest and largest independent Maryland-based bank. He serves as an Adjunct Professor at Loyola University in Maryland teaching a graduate course on the Client Experience to MBA students. About Mark. “How do we drive consistency?”

CX 57

CX Net Promoter Score Real Estate Manufacturing 57

Zendesk

JANUARY 18, 2024

It’s empowering job seekers with upskilling opportunities to enhance their access to higher-paying jobs within the technology industry and specifically with Zendesk customers. With Zendesk, they also gain key insights into the technology needs of the community thanks to robust reporting capabilities. Louis, Missouri, and Dallas.

CX 78

CX Omnichannel Technology Technology 78

Qualtrics

SEPTEMBER 6, 2019

Technology & Science Career Fair. Technology Career & Internship Fair. University of Maryland. University of Maryland. Technical Full. UNC Chapel Hill. UNC Info Session. Duke University. Tech Connect. Duke University. Fall Career Fair. STEM Fair. Georgetown. Tech Fair. Georgetown. Fall Career Fair. CU Boulder.

Engineering 40

Engineering Sales Start-ups Technology 40