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How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

ECXO

NOVEMBER 16, 2023

It’s being embedded into workflows and customer touchpoints. Hyperpersonalisation at scale –for your eyes only Hypersonalisation – B2Bs delivering the best omnichannel experience are focussed on using customer data, analytics, AI and real time automation to deliver hyperpersonalised experiences. There’s so much to think about here.

AI 185
AI CX Customer Experience Artificial Intelligence 185
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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

NOVEMBER 13, 2022

To accommodate the growing number of digital channels, organizations are now moving to an omnichannel support model, which we’ll look at more in the next chapter. This technology has implications for both channel growth and AX, as a single chatbot can be introduced to an omnichannel environment to support every channel.

Customer Service 80
Customer Service Omnichannel Social Media AI 80
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