Remove Massachusetts Remove Predictive Analytics Remove Technology
article thumbnail

How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

ECXO

Pioneers understand they can create competitive advantage over traditional firms by utilising the technology to serve customers with a better value proposition – at scale. Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next. Then ChatGPT happens.

AI 194
article thumbnail

Unlocking Success in Manufacturing through Customer Experience Trends: Insights from aheadCRM’s Report

SugarCRM

What we'll Cover: Key to Success in the Manufacturing Industries: Insights from the AHEADCRM Report The manufacturing industry is undergoing a significant transformation driven by rapid technological advancements, evolving customer expectations, and emerging customer experience trends. Starrett The L.S.