How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)
ECXO
NOVEMBER 16, 2023
It’s being embedded into workflows and customer touchpoints. Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next. Experiences reflective of past interactions, and rooted in future relevance, across all touchpoints. There’s so much to think about here.
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