Fonolo

NOVEMBER 13, 2018

Where: Foxborough, Massachusetts. VPs & Directors of Web/Social Media. An added bonus? Fonolo will be exhibiting its call-back solutions there! So: Save the date, as you don’t want to miss the 2019 iteration. When: June 11, 2019. Follow NECCF on Twitter here. . Customer Contact Week (CCW). Plus so Much More! The Panelists.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Customer Bliss

NOVEMBER 15, 2016

The meter to cash team of over 1100 provides customer service to Eversource’s customers in Connecticut, Massachusetts and New Hampshire. If you still don’t know how to use social media to work with customers, as a small example, you’re already behind. million electric and gas customers.

Social Media 0

Social Media Engineering Gaming Customer Service 0

Customer Bliss

SEPTEMBER 5, 2019

In today’s episode, I have an engaging and enlightening conversation with Craig Langlois , the Chief Experience Officer at the Berkshire Museum in beautiful Berkshire, Massachusetts. This also included taking a look at their digital footprint, ensuring that what was happening in the museum mirrored their website and social media.

CX 52

CX Education B2C Social Media 52

Hodusoft

AUGUST 16, 2023

The launch of 5G technology, the rise of mobile apps, the popularity of social media and instant messaging, and many more factors increased internet consumption by leaps and bounds. 5 Ways Multi-Tenant PBX Software Can Improve Your ISP Business In the last few years, a lot has changed the way individual users access the internet.

Technology 52

Technology Technology Customer Retention Entertainment 52

Comm100

NOVEMBER 13, 2022

Whether it’s with live chat, SMS, social media, or email, customers can reach out and receive the same great experience. . Social media . Social media is a growing part of how customers interact with businesses. 45% of customers say that they share bad customer service experiences via social media. .

Customer Service 85

Customer Service Omnichannel Social Media AI 85

Comm100

NOVEMBER 13, 2022

They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS. Social media: Customers often seek support through social media platforms like Twitter, Facebook, Instagram, WhatsApp, and more.

Omnichannel 95

Omnichannel Customer Service Social Media Healthcare 95

Comm100

NOVEMBER 23, 2020

The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. Includes: Email ticketing: Yes Social ticketing: Yes — Social ticketing is available for Facebook, Twitter, WeChat, and WhatsApp for Business.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52