SurveySensum

AUGUST 20, 2024

Omnichannel Customer Service to Turn Every Member Interaction to Loyalty To increase your member satisfaction and experience, you must offer omnichannel customer service to meet your customers where they are.

NPS 52

NPS Finance Actionable Insights Omnichannel 52

Comm100

MAY 4, 2022

Step 3: Connect all your digital channels within an omnichannel platform. The next and crucial step in accelerating credit union digital transformation is adopting omnichannel member engagement software. Omnichannel platforms connect every communication channel (and the data within) together within one platform.

Omnichannel 83

Omnichannel Artificial Intelligence AI Start-ups 83

Comm100

FEBRUARY 9, 2021

Lake Michigan Credit Union – Boosting member engagement. As a credit union, Lake Michigan Credit Union’s (LMCU) goal is to improve the lives of their members. LMCU wanted to deepen their commitment to and engagement with members by being as accessible as possible and providing true omnichannel customer engagement.

Sales 60

Sales Social Media Manufacturing Customer Satisfaction 60

Comm100

SEPTEMBER 6, 2022

With this in mind, many organizations are switching from Zendesk to Comm100 and its omnichannel customer engagement platform. Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services.

Social Media 52

Social Media Omnichannel Compliance AI 52

Comm100

SEPTEMBER 22, 2021

Adopting an omnichannel customer service strategy allows you to choose which channels customers can contact you through and consolidates support in one place. Lake Michigan Credit Union Canadian Blood Services Fitbit Tangerine Cabrillo Credit Union. 5 Best Practices to Prepare for Digital Transformation.

Customer Service 66

Customer Service Social Media Omnichannel Technology 66

Execs In The Know

OCTOBER 30, 2022

If we had, we wouldn’t have launched this tech because no one else was doing it at the time in Michigan.”. Lastly, FTD partnered with Gladly for their omnichannel customer communications. We don’t focus on our competitors,” explained Land. “If Takeaway: Never let a good crisis go to waste. Fail fast and fail early.

Innovation 52

Innovation Artificial Intelligence CX AI 52

Comm100

MARCH 2, 2022

Why member engagement is so important Why digital support helps credit unions improve engagement How to improve credit union member engagement Live chat for credit unions Video chat in credit unions Chatbots for credit unions Omnichannel member engagement for credit unions. Omnichannel. More on this later on. They demand it.

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52