SurveySensum

AUGUST 20, 2024

Innovative Mobile-Friendly Technology to Elevate Member Experience To give members access to their finances at their fingertips, credit unions offer online banking platforms, mobile apps, and digital payments. This use of technology enables members to perform transactions, check balances, and apply for loans with just a few taps.

NPS 52

NPS Finance Actionable Insights Omnichannel 52

Comm100

MAY 4, 2022

Step 3: Connect all your digital channels within an omnichannel platform. The next and crucial step in accelerating credit union digital transformation is adopting omnichannel member engagement software. Omnichannel platforms connect every communication channel (and the data within) together within one platform.

Omnichannel 83

Omnichannel Artificial Intelligence AI Start-ups 83

Comm100

SEPTEMBER 6, 2022

With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever. With this in mind, many organizations are switching from Zendesk to Comm100 and its omnichannel customer engagement platform. The importance of customer service is no longer debatable.

Social Media 52

Social Media Omnichannel Compliance AI 52

Comm100

SEPTEMBER 22, 2021

Many fear the jump to new technologies – but there’s nothing to fear if you are organized and well-informed. Digital transformation in CX is no exception, and ideally this means adding leadership familiar with technology rollouts. One of the key roles of a digital leader is to build trust across the organization in new technologies.

Customer Service 66

Customer Service Social Media Omnichannel Technology 66

Execs In The Know

OCTOBER 30, 2022

It was a packed three days of conversation and collaboration around a suite of technologies and strategies that are rapidly becoming the new digital front door for customers. How does your brand plan to use innovative technology to drive empathy and personalization for high-quality customer engagement? But we’ll try! What We Learned.

Innovation 52

Innovation Artificial Intelligence CX AI 52

Comm100

MARCH 2, 2022

Why member engagement is so important Why digital support helps credit unions improve engagement How to improve credit union member engagement Live chat for credit unions Video chat in credit unions Chatbots for credit unions Omnichannel member engagement for credit unions. Why is member engagement so important to credit unions?

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52