Intercom, Inc.

OCTOBER 10, 2019

We’re living in a moment when information feels dangerous, when social media seems to be ruining our ability to trust each other and to feel like there’s a future. We do it by closing distances that our technologies have just opened. ” Jonathon: You mentioned earlier that good UX humanizes technology.

Start-ups 168

Start-ups Technology Technology Social Media 168

Comm100

MAY 4, 2022

Firstly, this gives members the flexibility to reach out however they want – live cat, social media, SMS, or email – and receive the same great service in return. Lake Michigan Credit Union. Lake Michigan Credit Union (LMCU) was founded in 1933 and has grown to become one of the largest credit unions in the United States.

Omnichannel 88

Omnichannel Artificial Intelligence AI Start-ups 88

Comm100

SEPTEMBER 22, 2021

Many fear the jump to new technologies – but there’s nothing to fear if you are organized and well-informed. Digital transformation in CX is no exception, and ideally this means adding leadership familiar with technology rollouts. One of the key roles of a digital leader is to build trust across the organization in new technologies.

Customer Service 70

Customer Service Social Media Omnichannel Technology 70

Comm100

APRIL 9, 2021

Many clients now prefer to use this technology rather than visiting a branch, or even calling in. With an intelligent AI chatbot working across live chat (as well as social media and SMS), a large portion of frontline support can be automatically managed and resolved without any human involvement. – Chatbots. Wrap-up.

Retail 76

Retail AI Social Media Start-ups 76

Comm100

SEPTEMBER 6, 2022

With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever. Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services.

Social Media 52

Social Media Omnichannel Compliance AI 52

Qualtrics

JANUARY 23, 2019

With the rise of social media, it’s easier than ever to learn from the experts and founders of the Employee Experience (EX) revolution. Dave Ulrich – Ulrich is a speaker, author, professor at the University of Michigan, and a partner at The RBL Group. Her mantra is “people first, technology second.”.

Social Media 52

Social Media Technology Technology Start-ups 52

Comm100

MARCH 2, 2022

Cabrillo Credit Union experienced this when they launched Comm100 Live Chat in 2021: “It wasn’t much of a surprise to see the younger generations engaging first… but we are starting to see Baby Boomers learning the technology and using the chat. Lake Michigan Credit Union, Jasmina Duric, Manager of E-Services and Support Department.

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52