Comm100

DECEMBER 13, 2021

Interestingly, although the survey speaks to the convenience of digital technologies, it also highlights the needs of banking customers that impact how people connect. The team also enjoys having private canned responses as well as group canned responses.” – Jasmina Duric, Lake Michigan Credit Union.

CX 52

CX Start-ups AI Technology 52

Comm100

SEPTEMBER 22, 2021

Many fear the jump to new technologies – but there’s nothing to fear if you are organized and well-informed. Digital transformation in CX is no exception, and ideally this means adding leadership familiar with technology rollouts. One of the key roles of a digital leader is to build trust across the organization in new technologies.

Customer Service 66

Customer Service Social Media Omnichannel Technology 66

Qualtrics

OCTOBER 15, 2019

I was familiar with Qualtrics from completing surveys in business school and I specialize in data analytics and visualization, so the opportunity to work with customers to apply technology to collect, analyze, and act on data was very intriguing! University of Michigan – Stephen M. Ross School of Business. Want to chat?

Management Consulting 33

Management Consulting Start-ups Technology Technology 33

Comm100

APRIL 9, 2021

Many clients now prefer to use this technology rather than visiting a branch, or even calling in. Lake Michigan Credit Union, for example, integrated live chat with their mobile app to provide members with native support and increase engagement. This makes live chat for financial institutions an absolute must. Wrap-up.

Retail 71

Retail AI Social Media Start-ups 71

Fonolo

FEBRUARY 26, 2019

The now famous study from Dr. Adam Grant found that call center employees at the University of Michigan who had the task of cold calling alumni to ask for money performed better when they got to meet scholarship recipients and speak to them first hand. How to Efficiently Manage Service Levels with the Right Technology.

Customer Service 77

Customer Service Contact Center Education Technology 77

Comm100

MARCH 6, 2022

Financial institutions across the world are taking advantage of new digital technologies to improve customer experience (CX) and engagement. If credit unions want to keep up, it’s crucial they join them on this path towards digital transformation.

Start-ups 65

Start-ups CX Technology Technology 65

Comm100

SEPTEMBER 6, 2022

With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever. Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services.

Social Media 52

Social Media Omnichannel Compliance AI 52

Execs In The Know

OCTOBER 30, 2022

It was a packed three days of conversation and collaboration around a suite of technologies and strategies that are rapidly becoming the new digital front door for customers. How does your brand plan to use innovative technology to drive empathy and personalization for high-quality customer engagement? But we’ll try! What We Learned.

Innovation 52

Innovation Artificial Intelligence CX AI 52

Fonolo

APRIL 25, 2019

This, our final story, stars an 18-year-old pizza store manager from Steve’s Pizza in Battle Creek, Michigan, who drove over three hours to Indianapolis to deliver two 16-inch pizzas to a former loyal customer. The cost-reducing impact of call-back technology. The 225: Mile Pizza Delivery. Successful case studies.

Customer Service 104

Customer Service Contact Center Education Customer Retention 104

Qualtrics

JANUARY 23, 2019

Across my career and personal life, I’m passionate about empowering other people to achieve their dreams and create equality through technology. He holds a Bachelors of Arts in Psychology with an emphasis on Business, Systems, and Integrations from the University of Michigan. Describe Qualtrics to a candidate in 3 words!

Customer Experience 42

Customer Experience Technology Technology 42

Intercom, Inc.

OCTOBER 10, 2019

We do it by closing distances that our technologies have just opened. When I went to what was then the Library School at the University of Michigan and got my master’s degree back in 1990, a lot of us were really being preached to by people among the faculty about the information revolution, which was nigh and upon us.

Start-ups 168

Start-ups Technology Technology Social Media 168

Qualtrics

JANUARY 23, 2019

Dave Ulrich – Ulrich is a speaker, author, professor at the University of Michigan, and a partner at The RBL Group. Follow Heather for the latest HR and technology news. ( @HeatherLandy ). He’s a keynote speaker and global analyst for HR, business leadership, corporate learning and development, recruiting, and HR technology.

Social Media 52

Social Media Technology Technology Start-ups 52

Callminer

SEPTEMBER 5, 2017

Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. Her articles are also published on other sites as a guest blogger.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

MARCH 2, 2022

Cabrillo Credit Union experienced this when they launched Comm100 Live Chat in 2021: “It wasn’t much of a surprise to see the younger generations engaging first… but we are starting to see Baby Boomers learning the technology and using the chat. Lake Michigan Credit Union, Jasmina Duric, Manager of E-Services and Support Department.

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52

Comm100

NOVEMBER 13, 2022

Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. As we get started in our guide on chatbot software, it’s worth starting by answering some of the common questions among those new to this technology: What is a chatbot? How do AI chatbots work? Immediate support.

AI 52

AI Healthcare Start-ups Machine Learning 52

Qualtrics

JULY 23, 2019

where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). Follow Jeremiah for insights into market research and technology. ( @jowyang ).

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

Qualtrics

JANUARY 16, 2019

Executives today want smarter and faster insights, and technology and automation are changing the landscape. Leverage the latest trends and technologies to advance your research. James Wagner- Research Associate Professor, University of Michigan’s Survey Research Center. The market research industry is evolving.

Gambling 28

Gambling Non-Profits Government Innovation 28

Intercom, Inc.

JANUARY 28, 2021

In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of seating down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens. I think we’ve got to close that loop and do it in real-time, the way that data and technology can.

Government 249

Government Start-ups Innovation Technology 249