The Basics of Establishing and Operationalizing Your CX Foundation
Customer Bliss
JANUARY 25, 2019
Like many other leaders in this role, he began collecting VOC data, NPS reports, complementary data, and spent time talking to people in his department. Every year they conduct an NPS study, they started an advisory board for one of the customer segments, and are chartering key initiatives for improving CX in 2019.
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