Beyond Philosophy
APRIL 25, 2019
Brands have already begun using facial recognition technology in their Customer Experience. Walmart and KFC use facial recognition technology. Technology also exists that captures customers’ authentic emotion measurement using facial recognition software. Even my phone password is my face. But is it creepy ?
Beyond Philosophy
APRIL 19, 2019
Technology can analyze people’s facial expressions and determine what emotion they feel. It’s called Facial Expression Analysis and it uses Facial Recognition technology. This technology presents the most authentic option for capturing data on customers’ emotions during your Customer Experience.
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Beyond Philosophy
JUNE 28, 2019
Bill Hedgecock, professor at the University of Minnesota in the Carlson School of Management, we explore the power of facial recognition with facial expression analysis software and what it can do to help you improve your Customer Experience. He also studies neuromarketing, which is how the brain works when we make decisions.
Execs In The Know
MAY 23, 2024
The innovative certification program will take place in Minneapolis, Minnesota, from October 16-18, 2024, and aims to explore AI’s essential principles and practical applications and equip participants with the fundamental understanding required to evaluate, implement, and manage AI-driven technologies effectively within CX operations.
Beyond Philosophy
AUGUST 19, 2021
In this podcast, Professor William Hedgcock from the University of Minnesota discusses using facial recognition technology. First, Hedgcock explains how this technology works. Then, after explaining the technology, we dug into the Customer Experience part of it.
Kerry Bodine
JANUARY 4, 2017
Minneapolis, Minnesota. Gartner’s Customer Experience & Technologies Summit. Phoenix, Arizona. June 5 – 8, 2017. DMI Design Management Conference. June 19 – 21, 2017. DMI Design Leadership Conference. September 24 – 26, 2017. Event Producers. Chief Customer Officer USA. January 30 – February 1, 2017. January 23 – 26, 2017.
Comm100
DECEMBER 15, 2021
And while trust and technology don’t always go hand-in-hand, the latter will be essential to achieve the former in 2022 and beyond. . Read on to find out how governments can improve G2C engagement in 2022 with a focus on the technology that makes it possible. . Re)gain trust . Seventeen agencies now use it, and so does the public.
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