Heart of the Customer
OCTOBER 8, 2014
They engaged employees in quick conversations about grounding their decisions based on VOC and stressed the importance of plain and simple language in communications. To kick things off, I have been fortunate to interview a number of Minnesota customer experience leaders on their plans for next year. Seven have.
Customer Bliss
JANUARY 25, 2019
Like many other leaders in this role, he began collecting VOC data, NPS reports, complementary data, and spent time talking to people in his department. Cloud, Minnesota. He knew that there were a lot of support teams that he’d be able to leverage to get the work done and pulled them in to start getting everyone on the same page.
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Taylor Reach Group
MAY 24, 2018
Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. SOCAP Minnesota Chapter – Agent Hiring & Training: June 13, Bloomington, MN. Loyalty Summit: June 5-7, Barcelona. How to make the most of the digital advantage?
SurveySensum
JULY 14, 2020
A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Nick Lygo-Baker – CCXP, CMRS, CX Strategy & VoC Expert, Owner & Founding Director at Paradigm CX. LinkedIn : [link] /. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
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