PeopleMetrics

AUGUST 1, 2014

So in the end, Mike from Mississippi saves @comcast from a urine soaked modem. Helpful, knowledgeable, patient Mike stepped in to help, and in doing so turned Brown’s situation around. Mike was able to use his knowledge of Comcast’s systems to diagnose Brown’s issues and get him back up and running quickly. It only took 1.76

Customer Feedback 121

Customer Feedback Close the Loop CX Customer Service 121

Beyond Philosophy

MAY 30, 2016

Experts estimate that University of Mississippi Laremy Tunsil lost $10 Million in contracts (and countless endorsement opportunities) when a video appeared on his Twitter account of him smoking marijuana through a gas mask. Being likable requires authenticity and being comfortable with who you are. #5: 5: Clean up your Social Media feed.

Social Media 113

Social Media Start-ups Customer Experience 113

Chip Bell

NOVEMBER 20, 2018

Just, consider of all the stories told about the Mississippi river running over 2000 miles from Minnesota to the Gulf of Mexico near New Orleans. A mighty river can take you many miles, connecting you with countless ports and people along the way. Rivers are still an important source of commerce transportation.

Transportation 64

Transportation Innovation 64

Buyer Persona

NOVEMBER 29, 2020

After many treacherous trials, they did complete their mission of surveying the Louisiana Territory from the Mississippi River to the Pacific Ocean. The expedition lasted until their return in the fall of 1806 to Washington D.C. Doing so against tremendous odds. Suffering only one death during the exploration.

Finance 101

Finance Sales CRM Technology 101

Beyond Philosophy

MARCH 20, 2021

You might also find it weird that Mississippi’s marriage rate correlates 99.3% You might be surprised to learn that when golf courses make less revenue, Disney World’s attendance goes up. with the US per capita consumption of whole milk.

Management Consulting 68

Management Consulting Customer Experience CX 68

Beyond Philosophy

JUNE 7, 2016

In the Merriam-Webster page defining lagniappe, here’s the description it received: “We picked up one excellent word, wrote Mark Twain in Life on the Mississippi (1883), “a word worth traveling to New Orleans to get; a nice limber, expressive, handy word -‘lagniappe’…. It is Spanish, so they said.”

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Beyond Philosophy

NOVEMBER 28, 2017

We picked up one excellent word”, wrote Mark Twain in Life on the Mississippi (1883), “a word worth traveling to New Orleans to get; a nice limber, expressive, handy word -‘lagniappe’…. Here’s the reality about experience lagniappe: It isn’t new. The idea of providing customers with a little extra value has been known for over a century. “We

E-commerce 83

E-commerce B2C Artificial Intelligence B2B 83