Beyond Philosophy

NOVEMBER 28, 2017

When my wife and I visited Southern Louisiana a couple of years ago, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. If you’re not familiar with lagniappe, I’ll briefly explain what it is. Here’s the reality about experience lagniappe: It isn’t new. It is Spanish, so they said.”

E-commerce 83

E-commerce B2C Artificial Intelligence B2B 83

Beyond Philosophy

JUNE 7, 2016

When my wife and I visited Southern Louisiana last year about this time, we noticed that a lot of retailers differentiated themselves by doing a little something extra for customers. Stan Phelps, Chip Bell, and I have all been exposed to, and reported on, what lagniappe can do for any company, irrespective of size, industry, or location.

Customer Experience 74

Customer Experience B2C Touchpoint B2B 74

Lightico

MARCH 23, 2022

These tasks can include binding coverage, underwriting, settling claims, and appointing retail agents in a certain region. Insurance MGA’s, or Managing General Agents, perform many tasks that typical insurance companies normally handle. But what is an MGA, and how can it be helpful to an insurance company?

Retail 52

Retail Innovation Sales Customer Service 52