VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). In a manner, CLV has a strong correlation with the NPS.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). In a manner, CLV has a strong correlation with the NPS.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

Intercom, Inc.

JANUARY 10, 2019

Up until quite recently, if you wanted to build an ML system, you needed to have a hardcore engineer who understood ML and used TensorFlow or one of these products that were very inaccessible to most product people. But there was even narrower stuff like making a little app to do NPS, which again was something we might have done.

ML 143

ML Start-ups Machine Learning B2B 143

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months.

ML 52

ML AI Machine Learning Artificial Intelligence 52

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Metric-Driven Improvement : Regularly measure and track key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 78

Customer Experience ML Social Media CX 78

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months.

ML 40

ML AI Machine Learning Artificial Intelligence 40

Lumoa

JANUARY 15, 2024

Combined with Natural Language Processing (NLP) and Machine Learning (ML), it gives businesses even more options for interacting with clients and leads. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times.

Customer Experience 78

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 78

SurveySensum

FEBRUARY 24, 2025

Correlate Sentiment with CX Metrics – Align sentiment analysis with NPS, CSAT, and CES scores to uncover issues affecting customer experience. With this data, you can Analyze Sentiment-Based Trends – Identify recurring complaints or positive feedback patterns.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

VOZIQ

OCTOBER 13, 2021

The VOZIQ solution comprises 10+ machine learning models tailored for each stage of the customer life cycle – churn model, predictive NPS, predictive non-pay, winback, predictive referrals, to name a few. This addresses the data security needs of all our customers to keep data internal. About VOZIQ AI.

AI 52

AI Machine Learning ML Customer Retention 52

Lumoa

NOVEMBER 21, 2023

NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. The result is a happy customer who is likely to buy again or return for services.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

VOZIQ

MARCH 22, 2022

TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. Reston, March 22, 2022: VOZIQ AI,?a a leading cloud-based customer retention solution provider to recurring revenue businesses, announced today that? TMC , a global, integrated media company, has named?its as the 2022 Product of the Year award ?

AI 40

AI Artificial Intelligence ML Engineering 40

SurveySensum

JULY 15, 2022

Not for NPS, CES, and CSAT surveys – only for marketing surveys and forms. It can help you create beautiful NPS, CES, CSAT, and all kinds of surveys at all the touchpoints across the customer journey. Create NPS, eNPS, CES, CSAT, and other types of surveys quickly with the pre-built templates. Let us take a look into it.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. SurveyMonkey lets you create surveys for measuring CSAT, employee engagement, NPS, market research, etc., with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

NOVEMBER 8, 2023

Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well. NPS surveys can be conducted at any point along the customer journey and provide valuable insights for prospective customer segmentation.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. SurveyMonkey lets you create surveys for measuring CSAT, employee engagement, NPS , market research, etc., with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

VOZIQ

NOVEMBER 14, 2023

Machine learning (ML) models take center stage here, predicting churn risk and identifying risk drivers on an individual customer level. Additionally, employing predictive net promoter scores (NPS) allows you to foresee potential issues, enhance customer loyalty and generate valuable referrals.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SurveySensum

JULY 2, 2023

Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. In addition, its dashboard is easy to navigate and visualizes all your CSAT, CES, and NPS data. Key Features Its Experience Intelligence (EI) platform uses AI and ML to analyze customer feedback from various sources.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

SEPTEMBER 23, 2024

Ideal for both beginners and seasoned pros, it offers pre-built survey templates for NPS, CES, CSAT, onboarding, CSI, and many more, customizable questions, and automated workflows. Personalization: Uses AI and ML to personalize content according to users’ actions and interests.

CX 52

CX Customer Experience Social Media Text Analytics 52

Intercom, Inc.

MARCH 29, 2022

Now, I can’t cover everything that we define as next-generation in Intercom, but things like dense UI, designing for power users, fast action switching, dark mode, no-code, usage of AI/ML, designing for multiplayer experiences, this is all what your products will look like in the future if they don’t already today.

Start-ups 118

Start-ups Innovation Sales Legal 118

Intercom

DECEMBER 14, 2023

That’s not how ML works. I think a lot of it has to do with organizational change and changing the mindset so you can embrace this new bit of technology that’s going to transform the customer experience. “Complex questions are what you want to have your humans handle.

AI 98

AI Start-ups Legal Technology 98