Zendesk

FEBRUARY 28, 2023

Contexer uses a combination of AI/ML and predictive analytics to get your customers the right help center resources. Contexer is a low-code solution that provides your users with in-app help center recommendations, integrates with your existing knowledge base, and saves your support team time.

ML 52

ML Predictive Analytics Machine Learning Construction 52

Hodusoft

AUGUST 29, 2024

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

VOZIQ

NOVEMBER 14, 2023

From personalized engagement to predictive analytics, this roadmap points to a new era in which technology seamlessly aligns with human-centric strategies, reshaping the customer experience landscape. Machine learning (ML) models take center stage here, predicting churn risk and identifying risk drivers on an individual customer level.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

VOZIQ

MARCH 11, 2024

Marketers will lack insight into the time left before a predicted high-risk customer will cancel. It will only predict the risk status of active customers and won’t consider the win-back chances of recently canceled customers.

Contact Center 40

Contact Center ML Predictive Analytics AI 40

Lumoa

NOVEMBER 21, 2023

It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. These span from a basic service around storage, networking, and computing to advanced frameworks for using AI and ML models.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Ameyo Callversations

AUGUST 24, 2022

The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. These efforts are based on a combination of AI, NLP and Machine Learning (ML).

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

OCTOBER 26, 2023

Advanced sales forecasting capabilities, ideally powered by AI and ML, are essential to help you identify potential risks and opportunities. Predictive Analytics Predictive analytics help you uncover insights unique to your business, even with limited or incomplete CRM data.

CRM 29

CRM Predictive Analytics Data Entry ML 29

Zendesk

OCTOBER 4, 2023

AI makes intelligent automation possible using these techniques: Machine learning (ML) : A type of AI that utilizes algorithms to learn from the data it acquires. For example, making decisions, understanding context, and personalizing responses. Using data, AI continuously learns, making it a powerful tool for problem-solving.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Today’s CRM tools have been infused with predictive analytics and machine learning capabilities. Generative CRM: What Is It?

CRM 26

CRM AI Invoicing Predictive Analytics 26

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. In addition to our core ML/AI capabilities, Zendesk AI delivers GenAI that includes: Generative AI for agents that supercharges agents’ skill sets. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. with the help of AI and ML. You can also use advanced features like tagging, word-cloud, etc.,

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Predictive Analytics: Analyze candidate data and gain insights into potential performance to understand which role they fit in.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Predictive Analytics: Analyze candidate data and gain insights into potential performance to understand which role they fit in.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

SugarCRM

JULY 15, 2021

Aided by machine learning (ML) and artificial intelligence, innovation is just a creative and “opportunistic” team away. Predictive Analytics: Making the Hard Things Easier. For us, innovation nurtures growth, simplifies the lives of employees all over the world, and removes an extra boring task from their daily lift.

Innovation 49

Innovation Artificial Intelligence Predictive Analytics CRM 49

SugarCRM

JANUARY 30, 2025

In addition to these from proactive alerts, Sugar will leverage ML and AI to accelerate sales processes through guided selling playbooks, improve customer engagement through richer data segmentation and reduce cost to serve and time to resolution for customers. Its a Wrap!

CRM 26

CRM ML Predictive Analytics Data Entry 26

SugarCRM

DECEMBER 17, 2024

The Dynamics solutions leverage predictive analytics, feature customer journey mapping capabilities, and provide real-time sales insights. Sugars and sales-i ‘s AI and ML-powered revenue intelligence and sales intelligence features are priced more affordably, costing Sugar Sell Premier $135/user per month. Book Demo 5.

CRM 26

CRM Compliance ML Finance 26