UJET

DECEMBER 10, 2020

Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Different companies’ Virtual Agents vary drastically in both design and function, depending on how they’re set up and what technology they are equipped with. Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests.

ML 72

ML Customer Service AI Sports 72

Shep Hyken

AUGUST 5, 2022

Technology solutions and automation have the power to improve customer service in multiple ways. Perhaps this could be one of the main reasons businesses nowadays embrace new-age technologies and tools like voice bots and chatbots.? Thanks to technology, ML, and NLP, interacting with the bot is easier than before.

Contact Center 69

Contact Center Artificial Intelligence Sentiment Analysis ML 69

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Lumoa’s software is also enhanced with cutting-edge technology. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Zendesk

NOVEMBER 28, 2023

Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. Today, most businesses can access advanced AI technology and be as efficient as Spacely Space Sprockets, the AI-powered factory in The Jetsons , by using AI as a service (AIaaS). Let’s start with a few common benefits of AIaaS to consider.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

Hodusoft

AUGUST 29, 2024

Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like contact center software and AI to enhance customer experience and operational efficiency. In simple words, AI is a technology designed to think and perform things as a human would.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 78

Customer Experience ML Social Media CX 78

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Sentiment Analysis for Chatbot Behavior.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Intercom

SEPTEMBER 5, 2023

Mervi Sepp Rei, Head Of ML and Data at Klaus That is, of course, if AI is properly implemented. Mervi Sepp Rei, Head Of ML and Data at Klaus Collaboration between AI tools, QA teams, and human agents is crucial. Mervi Sepp Rei, Head Of ML and Data at Klaus 5.

AI 52

AI ML Sentiment Analysis Scorecard 52

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages. with the help of AI and ML.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Comm100

DECEMBER 16, 2019

To feed the hungry appetite of interest in this topic and separate fact from fiction, this webinar examines what the different kinds of AI and bot technologies are available and how to practically get started. Slide Share: Customer Contact Week Digital’s Disruptive Technology Review of Live Chat.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Zendesk

OCTOBER 4, 2023

Intelligent automation (IA) describes the intersection of artificial intelligence (AI) and cognitive technologies such as business process management (BPM), robotic process automation (RPA), and optical character recognition (OCR). So, let’s demystify these components and how they make intelligent automation possible.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

SurveySensum

JULY 15, 2022

Provides chatbots and other technologies. Comes with built-in sentiment analysis tools. Equipped with advanced tools like AI, ML, etc. Customizable analytics & branding. Conditional branching & skip logic. In-depth visual dashboards and reports. Lets you collect data from multiple sources. Pricey plans.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

SugarCRM

APRIL 21, 2022

They have seen the necessity of using technology for collecting, managing, and advancing customer interactions. Notwithstanding, there is a global shortage of skilled and unskilled workers, which increases pressure on organizations to make better use of technology. Pandemic-Fostered Changes.

CRM 29

CRM B2C Artificial Intelligence Sentiment Analysis 29

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. Natural language processing in particular enables sentiment analysis, entity recognition, text classification, and topic modeling.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Uniphore

DECEMBER 14, 2021

In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. For example, Uniphore’s innovative AI technology dramatically reduces agent aftercall work time, by up to 80% in many cases.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

SugarCRM

DECEMBER 17, 2024

However, it’s worth mentioning that for mid-sized to large companies looking to scale further and remain flexible from a tech standpoint, integration limitations to the Microsoft ecosystem might become a costly and technologically complex adventure. SugarCRM: What’s Included? Book Demo 5.

CRM 26

CRM Compliance ML Finance 26