DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. This is being helped along by the increased adoption of digital channels, which is opening up new opportunities by expanding the uses and contributions of IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Lumoa

MAY 16, 2024

To make this intricate subject easy to understand for everyone, whether you’re an expert in the field or just starting to get curious. Think of this as a casual chat where we unravel the complexities of ML testing, making it digestible for everyone, regardless of their technical background.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. The tool also provides end-to-end CX consultation, implementation support, and onsite support, ensuring that you can get started easily all within the same costs, with no hidden pricing!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 4, 2024

Let’s start with the simplest one. Post-Service Resolution Surveys If and when a customer contacts the bank regarding a problem, it’s best to follow it up with an NPS survey after the issue has been solved. This brings up the question of how banks can increase their NPS score. How to Calculate NPS in Banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

JULY 15, 2022

The text analytics feature identifies the emotions behind each response and groups them accordingly. The basic plan starts at $49/month if billed annually. . Pricing : Starts at $10.87/month. Price: Starts at $24/month. SurveySparrow is an advanced survey tool that offers excellent analytics and user experience.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. The tool also provides end-to-end CX consultation, implementation support, and onsite support, ensuring that you can get started easily all within the same costs, with no hidden pricing!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52