Intercom, Inc.

SEPTEMBER 9, 2022

We wanted to know what’s up with this surge, so we’ve asked our Director of Machine Learning, Fergal Reid , if we can pick his brain for today’s episode. Despite the work still being very much a balancing act between what’s possible and what’s feasible, things, it appears, are just starting to scale. What’s up?

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Intercom

MAY 31, 2023

AI is constantly evolving and expanding, with new developments and applications emerging every week – and it feels like the amount of jargon to keep up with is developing just as fast. Our AI glossary will help you understand the key terms and concepts. These are just a few of the most common terms in AI that you are likely to encounter.

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InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. It depends.

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Unstructured Data B2B AI Customer Experience 40

Ameyo Callversations

APRIL 21, 2022

For many businesses, these advantages make contact center technology an integral part of their operations, making it extremely important to stay up to date on the latest advancements in this field. Moreover, the cloud is coming up with new services every quarter. In 2020, we witnessed paradigm change in different avenues of our life.

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Comm100

FEBRUARY 17, 2025

I could start this article with a history of how technology has impacted sports betting. AI systems can process both structured and unstructured data at scale. Using Machine Learning (ML) for Enhanced Pattern Recognition Imagine a rookie athlete watching game tapes. All useful, sure. Stuff like this wasnt possible before.

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