SurveySensum

JULY 15, 2022

The text analytics feature identifies the emotions behind each response and groups them accordingly. It offers extensive integration support and provides real-time analytics. . Equipped with advanced tools like AI, ML, etc. Features: Improved data security to keep the data encrypted and private. Features: .

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing).

CX 52

CX Customer Experience Social Media Text Analytics 52

Lumoa

NOVEMBER 21, 2023

It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

JANUARY 16, 2025

SurveySensum : It is easier to identify and tag open-ended feedback and customer sentiments in real time with SurveySensums Text and Sentiment analysis. with the help of AI and ML. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

NOVEMBER 8, 2023

Personalized chatbots : They use NLP (natural language processing) and ML (machine learning) to understand not only the customer’s query but their intent and sentiment as well. Businesses must also employ AI-enabled tools like Text Analytics to analyze the data collected from feedback and extract trends and patterns.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool’s advanced analytics capabilities help identify growing trends and patterns in customer behavior. The capabilities include text analytics , predictive analysis, and trend analysis.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

MAY 19, 2023

Use text analytics to understand common themes in customer comments. AI-Powered Analytics : Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. AI software salespeople often tell Customer Experience Directors they MUST buy an AI-powered text analytics solution to understand their data.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40