SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Heres how they overlap. Heres a step-by-step guide to integrating text and sentiment analysis into your CX strategy.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. These span from a basic service around storage, networking, and computing to advanced frameworks for using AI and ML models.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

VOZIQ

FEBRUARY 25, 2022

When the traditional customer retention model doesn’t operate as a whole, retention activities become fragmented across different channels and functions, making it challenging to leverage customer data from multiple touchpoints. The post 5 Reasons Why Traditional Retention Efforts Are Inadequate appeared first on VOZIQ AI.

Structured Data 40

Structured Data Unstructured Data ML Customer Retention 40