Intercom, Inc.

SEPTEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. ML teams tend to invest a fair share of resources in research that never ships.

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

Hodusoft

OCTOBER 17, 2024

Machine Learning (ML) In the last few years, ML is proving to be a game changer for call centers and customer-facing organizations. This technology is crucial for analyzing customer sentiments and extracting insights from unstructured data, such as social media comments or open-ended survey responses.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Hodusoft

MARCH 12, 2025

Machine Learning (ML) Machine learning algorithms are used to improve performance over time by learning from historical data. ML helps in analyzing past customer behavior and predicting future actions or needs.

Contact Center 52

Contact Center AI Machine Learning Finance 52

Customer Think

SEPTEMBER 9, 2021

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

Unstructured Data 52

Unstructured Data CXM ML Machine Learning 52

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Heres how they overlap.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

VOZIQ

MAY 1, 2022

6 Reasons Why Unstructured Data Is Key to an Effective Retention Program. Retention requires gaining a better customer understanding, and unstructured data can help you do that. Applying AI and ML to data such as customer chats, agent notes, surveys, etc., Luckily, there are ways to do it well. Learn how!

Unstructured Data 40

Unstructured Data ML Customer Retention AI 40

Lightico

JUNE 6, 2024

IDP (Intelligent Document Processing): The Mastermind IDP elevates automation further by combining OCR’s text recognition with machine learning (ML) and natural language processing (NLP). IDP Pros: Intelligent Automation : Leverages ML and NLP to understand document context, extracting meaningful data with high accuracy.

AI 52

AI Unstructured Data Machine Learning Compliance 52