eglobalis

JULY 2, 2024

Comprehensive feedback from multiple sources, integrating Voice of the Customer (VOC), metrics, measurements, data analytics, real-time sentiment analysis, and evolving AI developments, is essential for gaining a complete customer understanding.

NPS 456

NPS Customer Feedback Net Promoter Score B2C 456

Intercom, Inc.

MAY 22, 2019

We’re not going to make you think up an entire “Voice of the Customer” (VoC) program. So this is one framework that we use to guide SaaS businesses to execute a lean, but effective VoC program. Paige: What advice do you have product teams working on ML? We’re not SurveyMonkey. Deepa: It was chaos!

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more. Transformational Benefits of IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

SurveySensum

FEBRUARY 24, 2025

SurveySensums AI-powered Text and Sentiment analytics software helps businesses listen to 360-degree VoC across multiple channels – including in-app feedback, chats, Play Store reviews, emails, surveys, and more. Intent Analysis : Determines the underlying intent of a statement, such as a customers likelihood to buy or cancel a service.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Lumoa

JANUARY 24, 2024

Here are some strategies to refine your ability to spot and utilize valuable data through text analytics: Amplify the Voice of the Customer (VoC) : Place a stronger emphasis on understanding and responding to the VoC. Lumoa lets you track VoC across multiple channels and monitor customer journeys as they progress. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

ClearAction

JUNE 25, 2023

Instead of relying on real-time VoC to respond to the small percentage of customers among the larger group who had the same problem, focus at least 50% of your energy on outer loop permanent resolution of the issue’s root causes. Ask the customer’s way, and report the manager’s way. So, monitor behaviors that prevent issues.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

Lumoa

NOVEMBER 21, 2023

It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78