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Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

Taylor Reach Group

JUNE 15, 2017

I’m not sure that anyone is going to start packing up their boxes and putting away their phones tonight and do a midnight move to Nova Scotia or Montana, but certainly, as they’re looking where to add staff to Centers and facilities, they may look to add them elsewhere. In a word, automation.

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Contact Center Hospitality Hospitality Retail 48
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The Top Customer Service Conferences to Attend in 2020

Fonolo

JANUARY 22, 2020

Description: Not to be outdone by Oracle, Adobe’s Experience Summit is another huge conference, dedicated to teaching attendees how to customer experiences that leave a lasting impression on customers, through technology, content, and design. Expect to walk away with a lot of ideas for redesigning…almost everything! Lauderdale.

Customer Service 129
Customer Service Contact Center CX Education 129
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