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Operational measures of brand promise execution, like mysteryshopping, provide a vital link between what you expect and the customer’s reality. Combined with Employee Experience (EX) data, MysteryShopping allows you to measure their real-world impact on the customer experience.
Operational measures of brand promise execution, like mysteryshopping, provide a vital link between what you expect and the customer’s reality. Combined with Employee Experience (EX) data, MysteryShopping allows you to measure their real-world impact on the customer experience.
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