How to Establish a Strong Service Culture Fast
CX Journey
APRIL 7, 2016
They may then monitor phone calls or use “mystery shoppers” to ensure adherence to the new rules. Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales). If the customer says X, respond with Y.”) Ron Kaufman is the founder and chairman of UP!
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