Remove Mystery Shopper Remove Net Promoter Score Remove Structured Data
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Addressing metrics gaps between bot-led and human-led service

Comm100

Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Net Promoter Score – How likely is your customer to recommend your company’s services and products? Another way to address and prevent customer service metric gaps is through mystery shopping.

article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Net Promoter Score – How likely is your customer to recommend your company’s services and products? Another way to address and prevent customer service metric gaps is through mystery shopping.