Fonolo

DECEMBER 15, 2022

Here are a few of our favorites: Call-Back Technology. Call-back technology is a simple, yet powerful solution that offers your callers an alternative to waiting on hold. It’s no wonder that self-service technologies are on the rise in the call center industry. Modern AI-driven tools are gaining popularity with contact centers.

Contact Center 138

Contact Center Mystery Shopper Technology Technology 138

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Comm100’s own chatbot takes care of around 20 percent of incoming queries , a number that continues to grow as our chatbot technology advances.

Mystery Shopping 45

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 45

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Comm100’s own chatbot takes care of around 20 percent of incoming queries , a number that continues to grow as our chatbot technology advances.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

CX Journey

APRIL 7, 2016

They may then monitor phone calls or use “mystery shoppers” to ensure adherence to the new rules. He authored the globally-leading text book Services Marketing: People, Technology, Strategy (World Scientific, 8th edition, 2016, co-authored with Christopher Lovelock). If the customer says X, respond with Y.”)

Mystery Shopper 59

Mystery Shopper Net Promoter Score Education B2C 59