Callminer
JANUARY 18, 2021
Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability.
SurveySensum
JULY 14, 2020
in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He is a GTACC Award winner and has been listed in the ICMI Top 50. LinkedIn : [link].
1 to 1
MAY 3, 2021
Chat serves an important purpose in the omnichannel ecosystem, but it’s not without its limits. Top 5 CX Gaps in Messaging and Chat : We mystery shopped some famous brands. These platforms often keep the customer glued to one channel. We’ve debunked some of the most common messaging myths out there.
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