Callminer

FEBRUARY 27, 2019

Save your reputation by keeping an eye on social media. Social media has made negative experiences much more dangerous for companies as the reach of criticism is magnified. They usually include reviews, statistical surveying, complaints and mentions from social media. demographics) and implicit (i.e.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

InteractionMetrics

JANUARY 31, 2025

Confero Confero has been around for nearly 40 years and specializes in mystery shopping and customer surveys. However, their social media monitoring services are an add-on rather than an included feature, which may be a drawback for some businesses.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

CX Journey

NOVEMBER 2, 2016

Mystery shop yourself There are many different ways to do this work yourself. We suggest conducting this mystery shopping during your busiest period. If your company is on social media, how up-to-date is the information you have on your profile pages? If you have a waiting area, spend time there.

Mystery Shopping 79

Mystery Shopping Customer Experience Contact Center Customer Feedback 79

MattsenKumar

FEBRUARY 3, 2023

Mystery Shopping Mystery shopping allows contact centers to get an unbiased, third-party perspective on how their customers experience their services. Monitoring Social Media Social media provides an easy and efficient way for customers to share their experiences with a company’s products and services.

Mystery Shopping 52

Mystery Shopping CX Contact Center Social Media 52

InteractionMetrics

SEPTEMBER 9, 2024

Ask them how they allocate their budget, and they’ll list ads, social media, and conference costs. If you are building a brand, the typical way is through promotions, advertising, and social media. Mystery shopping your company to document what happens when critical issues occur.

Mystery Shopping 52

Mystery Shopping Customer Service Social Media Start-ups 52

SurveySensum

JULY 14, 2020

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

InteractionMetrics

AUGUST 14, 2024

With the rise of social media and review sites, customers will leave your brand if they don’t like your customer service, leaving negative reviews for the entire internet to read. Bad customer service hurts companies’ bottom lines—by a lot. Customers today are unhappier than ever with the service they receive.

Customer Service 52

Customer Service Mystery Shopping AI B2B 52