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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. Joseph Michelli – CX Keynote Speaker, Consultant, New York Times Bestselling Author. Nicolle was the Head of Audience Experience @ TEDx San Francisco and now resides in New York City.