SurveySensum

SEPTEMBER 11, 2023

Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. NPS helps you gauge customer satisfaction and loyalty. It also helps identify areas where you can improve to turn detractors into promoters. Let’s begin!

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

ClearAction

OCTOBER 16, 2019

An example of this is CustomerGauge’s Monetized Net Promoter Score ® which clarifies and compels strategic management of customer experience. This shared outlook nurtures common goals, transparency, and collaborative attitudes. 1 2018 NPS® & CX Benchmarks Report , CustomerGauge.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

ClearAction

AUGUST 6, 2019

In Hewlett-Packard’s Marketing department at the start of her career, Kirsty’s outlook was influenced by a mandatory six-month job in the field to develop an understanding of customers as the prerequisite to her Marketing role. For example, do churn customers have a low NPS or high customer effort score?

Customer Journey Map 48

Customer Journey Map Net Promoter Score Social Media NPS 48

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., Delighted focus on NPS surveys , making it a standout choice for assessing customer loyalty.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

FEBRUARY 14, 2024

Integrates seamlessly with Outlook, bringing most of the activities for performance management right into a user’s Outlook. Easy setup of NPS dashboards for individual departments. Manager-Controlled Morale Polls: Managers can initiate morale polls, allowing employees to share their sentiments and insights.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Identify customer sentiment indicators, cross-referencing with peer review sites, social media, and Net Promoter Score (NPS), and employ customer advocacy tactics. 7.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Social Media 26

SurveySensum

NOVEMBER 1, 2024

Key metrics here include NPS , CLV, and repurchase rate. SurveySensum’s NPS surveys are quick to deploy and a breeze to manage. This value-driven approach not only reinforces trust but also deepens the connection with eco-conscious consumers who want to support a brand that shares their ethical outlook.

Customer Relationship 52

Customer Relationship Sales NPS Net Promoter Score 52