Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Beyond Philosophy

JULY 7, 2015

How Do You Use Emotional Data to Predict the Future? Predictive analytics explains how some organizations hypothesize a future outcome based on existing patterns from data sets in the past. If you want to learn more about Predictive Analytics, this article in the Harvard Business Review is a great start.

Net Promoter Score 113

Net Promoter Score Predictive Analytics NPS Customer Loyalty 113

Lumoa

NOVEMBER 8, 2017

The most widely used customer experience metric NPS (check what Net Promoter Score is about and how to use it for your company) actually gives all the necessary ingredients for the actionability. Machine learning is can be utilized to make predictions based on the historical data as long as there is a large amount of it.

Customer Feedback 110

Customer Feedback Net Promoter Score AI Machine Learning 110

DMG Consulting

AUGUST 16, 2022

Question: How are contact centers and their systems using predictive analytics? Answer: Contact centers utilize predictive analytics in a number of ways to anticipate the probability of future behaviors or occurrences, and their potential impact on the customer and employee experience and bottom line.

Predictive Analytics 48

Predictive Analytics Contact Center Net Promoter Score NPS 48

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Why is NPS ® going up or down? Check this out: The ultimate guide to CSAT by Hubspot, How to choose a customer experience metric , Comparison of CSAT vs. NPS , Detailed difference between CSAT and NPS.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

ECXO

AUGUST 21, 2024

Analyzing Patterns: Use advanced analytics to identify patterns and trends. 3. Predictive Analytics: Utilize predictive analytics to foresee customer needs and behaviors. Understand what drives customer satisfaction and what leads to dissatisfaction. Anticipate their needs before they even realize them.

CX 156

CX Social Media Touchpoint Predictive Analytics 156

Zendesk

FEBRUARY 7, 2022

Predictive analytics. Predictive analytics forecasts what your customers are likely to do based on historical data. Predictive analytics also enables you to pinpoint at-risk customers and prevent churn before it happens. Consumer analytics provides full visibility into customer behavior.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. What is an NPS tool? How to choose the right NPS tool? 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. What is an NPS tool? How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey. How to choose the right NPS tool?

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Win the Customer

DECEMBER 11, 2023

Net Promoter Score (NPS) A fundamental metric, NPS reflects the likelihood of customers recommending your brand to others. Senior service managers need to track NPS regularly, diving deep into segmented data to comprehend varying experiences among different customer demographics.

Net Promoter Score 69

Net Promoter Score Sentiment Analysis Customer Experience Predictive Analytics 69

Retently

JANUARY 13, 2025

While metrics like CSAT or NPS focus on the big picture such as overall happiness or loyalty CES zooms in on the little moments that can make or break a customers experience. When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

InteractionMetrics

MARCH 27, 2025

The easiest way to keep your customers feeling well cared-for is to use technology to predict their needs. Use analytics to predict future interests: Predictive analytics allows you to proactively suggest products or services, impressing customers with your insightfulness.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

InteractionMetrics

APRIL 17, 2025

Features & Usability Survey Vista includes templates for NPS, CSAT, engagement, and exit survey creation. Metrics Cards display real-time scores. Where It Falls Short: Lacks Qualtrics deeper analytics, and yet those analytics dont replace the type of robust analytics like youd get through SPSS.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Hodusoft

NOVEMBER 27, 2024

Its sophisticated features, such as AI-powered chatbots, predictive analytics, and knowledge bases, enable faster response and resolution times. Net Promoter Score (NPS) This measures customer satisfaction and loyalty by asking how likely customers are to recommend your product or service to others.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Aquire

OCTOBER 19, 2021

Diagnostic analytics. Predictive analytics. Helps you predict future customer behavior. Prescriptive analytics. Perhaps the most popular way to measure loyalty is the NPS (Net Promoter Score) survey. If you’re thinking of implementing NPS surveys, check out our Ultimate Guide to NPS.

Social Media 97

Social Media Net Promoter Score NPS Omnichannel 97

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. QuestionPro : AskWhy is a combination of NPS , root cause, and comment question types.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. without hassles.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Why is NPS ® going up or down? Check this out: The ultimate guide to CSAT by Hubspot, How to choose a customer experience metric , Comparison of CSAT vs. NPS , Detailed difference between CSAT and NPS.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

MARCH 19, 2025

Qualtrics, Microsoft Forms, and SurveySensum The Introduction Qualtrics is known for its predictive analytics and advanced surveys, while Microsoft Forms for its user-friendliness and simplicity. Let’s dive in and find out which platform Qualtrics or Microsoft Forms is the right choice for you.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

SurveySensum

FEBRUARY 4, 2025

You can design customizable surveys NPS , CSAT, CES, CSI, ENPS, Product Onboarding, and more This is not open-source. month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order.

Compliance 52

Compliance Start-ups Healthcare AI 52

Lumoa

NOVEMBER 21, 2023

NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. In this article, we will go over how AI has transformed customer feedback analysis in detail while throwing some light on the trends, challenges, and the future.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

ClearAction

OCTOBER 16, 2019

Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics. An example of this is CustomerGauge’s Monetized Net Promoter Score ® which clarifies and compels strategic management of customer experience.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Retently

DECEMBER 10, 2024

While it is well-known for its Net Promoter Score capabilities, Retently extends its functionality to include a full suite of CX metrics , such as Customer Satisfaction (CSAT) and Customer Effort Score (CES). Qualtrics stands out for its analytics and reporting tools. SurveySparrow Dashboard 7.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

VOZIQ

NOVEMBER 14, 2023

From personalized engagement to predictive analytics, this roadmap points to a new era in which technology seamlessly aligns with human-centric strategies, reshaping the customer experience landscape. The goal is to create a unified customer experience, regardless of the channel through which engagement occurs.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Hodusoft

JUNE 7, 2024

Although CSAT scores depend on various factors, there are ways to improve them. Net Promoter Score (NPS) Net Promoter Score (NPS) is a metric that precisely tells about a customer’s interest in a brand. It enables businesses to gauge their customer’s trust and loyalty.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. without hassles.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

1 to 1

JULY 25, 2024

Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Inadequacies of NPS NPS is centered on a single question: “How likely are you to recommend us?”

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. I’m a big fan of Tom Davenport, as the founder of business analytics. His classic Competing on Analytics , or his new one, The AI Advantage.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37