Net Promoter Score, Oregon and Technology

Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73

Customer Bliss

OCTOBER 17, 2017

We also discuss the usefulness of automation around various technologies to free up time for more value-add tasks. They ran a trial market in Portland, Oregon and some tests of SMS communication. Some good discussion throughout about Net Promoter Score (NPS) and why Comcast adopted it wholeheartedly.

Net Promoter Score

Net Promoter Score Customer Experience NPS CX

How Tesla Uplifts the Insurance Customer Experience

Lightico

MAY 2, 2022

The real-time insurance product will now also be offered in Oregon, Colorado, and Virginia. Like Tesla Insurance, many insurtechs are customer-obsessed companies that enter the insurance sector, taking advantage of new technologies to provide coverage to a more digitally savvy customer base. Driven up Net Promoter Scores by 35%.

Customer Experience

Customer Experience Net Promoter Score Innovation Touchpoint

Tech Customer Success

Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73

How Tesla Uplifts the Insurance Customer Experience

Webinars

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