SurveySensum

OCTOBER 29, 2024

Different Types of Contact Center Analytics There are different types of analysis that fall under the contact center analytics umbrella that can be applied to the customer center data and insights. Let’s understand each of them. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

FEBRUARY 6, 2025

Analytics and Reporting Qualtrics : Qualtrics provides advanced analytics and reporting features, including predictive analysis, text and sentiment analysis, and advanced statistical analysis (like regression, cluster, and correlation analysis).

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

JANUARY 16, 2025

Their support involves, but is not limited to the following: Self-help articles and videos Omnichannel support experience via Email, Live Chat, Phone Support, etc Dedicated CX Manager Implementation support Onsite support CX consultation Text Analysis Qualtrics : Qualtrics offers text and sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

JANUARY 11, 2022

Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. Key Features Collect NPS feedback via email, SMS, and embedded link Support surveys in 27 languages Real-time text analytics Superb user interface (UI) Read more: promoter.io

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Retently

JANUARY 13, 2019

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. However, it’s important to understand that there’s more to an NPS campaign than the score itself. Understand the Net Promoter Score Analysis. Feedback Sentiment Analysis.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Text Analytics. Text Analytics. Feedback analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

SEPTEMBER 26, 2019

Quantitative feedback like net promoter scores can provide a general pulse of your brand performance, but qualitative feedback in the form of text can provide insight into how people actually “feel” about your brand. Sentiment analysis. What is sentiment analysis? Sentiment analysis can help.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Among all the alternatives, SurveySensum stands out the most.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

DECEMBER 1, 2021

If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. Organizations can use their net promoter score to discuss problem areas, improve the experience of their customers, monitor loyalty trends, and grow revenue. CustomerGauge. SurveySparrow. Conclusion.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

OCTOBER 2, 2024

Key Metrics Customer satisfaction, Net Promoter Score , and Customer Effort Score. Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. Use sentiment analysis tools to find out the way your customers see your brand. Are they loving it?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

SEPTEMBER 3, 2024

These NPS drivers not only help you improve your NPS score but aids you in prioritizing efforts in the areas that matter most to your customers. Along with CX consultation, you also need to understand the process of NPS data analysis and how to track progress. How To Analyze NPS Data With SurveySensum?

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

JANUARY 16, 2025

Their support involves, but is not limited to the following: Self-help articles and videos Omnichannel support experience via Email, Live Chat, Phone Support, etc Dedicated CX Manager Implementation support Onsite support CX consultation Text Analysis Qualtrics : Qualtrics offers text and sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

FEBRUARY 9, 2024

One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Lumoa

AUGUST 8, 2023

By asking relevant and targeted questions, you can create a comprehensive picture of customer sentiment and gain valuable insights into what customers want from your brand. Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

SEPTEMBER 24, 2024

Not just that, the tool also helps in deriving actionable insights for a data-driven action plan with features such as text and sentiment analysis, cross-tab analysis, role-based analytical dashboards, etc.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

Lumoa

NOVEMBER 21, 2023

Let’s talk a bit more about how the use of AI tools transforms customer feedback analysis in the next part of this blog. NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. The result is a happy customer who is likely to buy again or return for services.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

JUNE 3, 2024

Along with basic features like customizable surveys, ease of DIY interface , multiple-channel survey sharing, etc, the tool also provides advanced features like coss-tab analysis, text and sentiment analysis, trend analysis, and a real-time ticketing system (for closed loop), etc.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

SEPTEMBER 30, 2024

LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

AUGUST 21, 2024

This customer experience tool provides AI-enabled capabilities like text and sentiment analysis, cross-tab analysis, cross-channel communication management, etc to help you gain a competitive advantage by anticipating customer needs and streamlining their journeys.

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

SurveySensum

JULY 15, 2022

The text analytics feature identifies the emotions behind each response and groups them accordingly. It offers extensive integration support and provides real-time analytics. . Comes with built-in sentiment analysis tools. Features: Improved data security to keep the data encrypted and private. Features: .

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing).

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

AUGUST 22, 2024

The tool sets up a well-managed patient feedback system with customization surveys, different question types, real-time analytics and reporting, and seamless integrations with your existing healthcare systems. And the best part? The tool has industry-specific customizable survey templates so you don’t have to start from scratch.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

SurveySensum

SEPTEMBER 17, 2024

With features like NPS automation, customizable workflows, and AI-driven Text and sentiment analysis , SurveySensum helps you make the most of your feedback. It turns customer input into actionable insights, improving your follow-up strategy and strengthening customer relationships.

NPS 52

NPS Customer Satisfaction Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

FEBRUARY 13, 2025

Given its significance, how do you improve your Net Promoter Score? How can you convert these unhappy customers into brand advocates or encourage your promoters to do positive word of mouth and bring referrals? 14 Strategies on How To Improve Net Promoter Score (Tried & Tested) 1.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

JANUARY 13, 2025

Thats where text analytics software shines. AI and Sentiment Analysis : Use AI-powered tools to analyze open-ended feedback for emotions and recurring themes. For example, by analyzing thousands of product reviews, sentiment analysis can quickly identify that a significant portion of customers are upset about delays.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

SurveySensum

JANUARY 6, 2025

The tool caters to both beginners and seasoned professionals with a user-friendly interface for beginners and also advanced features like AI-enabled text and sentiment analysis, cross-tab analysis, a real-time ticketing system, WhatsApp surveys , and many more for CX professionals.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52

SurveySensum

MARCH 14, 2025

SurveySensum’s text analytics software allows you to quickly identify recurring issues and trends by sifting through large amounts of feedback. Additionally, you can spot themes, understand the reasoning behind feedback, and gauge overall sentiment from open-ended feedback , enabling you to take action in real-time.

Social Media 52

Social Media Non-Profits E-commerce AI 52

SurveySensum

MARCH 7, 2025

Thats where Text Analytics for Health comes in. Analyzing text from medical documents, prescriptions, surveys, and patient feedback, helps uncover patterns, track past interactions, and identify key issues – all while maintaining data privacy when using the right tool. What is Text Analytics for Healthcare?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52