Remove Net Promoter Score Remove Social Listening Remove Text Analytics
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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. Beyond call centers , text analytics is helping firms decode sentiment across channels.

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Unlock Customer Insights with Social Media Text Analytics

SurveySensum

Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. But, what is it, and how does it work for social media monitoring? What is Social Media Text Analytics? Lets now understand how social media text analytics helps monitor social media.

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Why Voice of Customer Matters (& How To Do It Right)

SurveySensum

A well-rounded VoC program leverages multiple channels, including: Direct Feedback Surveys (Net Promoter Score, Customer Satisfaction Score, etc.) But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment.

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35 Essential Questions for Your Next Customer Feedback Questionnaire

Retently

One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS.

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Unlock 360-Degree Customer Insights with Omnichannel Feedback

SurveySensum

Lets look at how you can use technology to capture this indirect feedback: Social Media Insights: On platforms like Twitter, Instagram, and Facebook, there are customer opinions in the form of likes, comments, and mentions. By combining social media insights with other metrics, you gain a broader view of your brand perception.

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Market Research 101: What It Is, Why It Matters & How to Do It Right

SurveySensum

This can be done through surveys, focus groups, interviews, and social listening tools. SurveySensum’s text analytics software allows you to quickly identify recurring issues and trends by sifting through large amounts of feedback.